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Property Operations Supervisor

2 months ago

Jersey City, New Jersey, United States APC HOSPITALITY LLC Full time
Descripción del Trabajo

Turno y Ubicación Disponibles:

  • Tiempo completo
  • Jersey City, NJ

Candidato Ideal para Este Rol:

  • El candidato ideal para este puesto es alguien con experiencia en gestión o supervisión en el sector de la hospitalidad, que posea habilidades excepcionales en servicio al cliente y la capacidad de realizar múltiples tareas. Una persona con excelentes habilidades interpersonales que pueda resolver problemas de manera eficiente. Esta persona será responsable de mantener la propiedad y garantizar que todos los servicios de mantenimiento, limpieza y entrega de paquetes se manejen adecuadamente. Este candidato también supervisará todos los servicios proporcionados en la propiedad.

Beneficios:

  • Días de descanso pagados
  • Beneficios médicos y de visión
  • Bonificaciones por referencias
  • Oportunidades de aprendizaje

Descripción del Puesto
El Supervisor de Operaciones de Propiedad supervisa todos los turnos y servicios proporcionados. Junto con su equipo, asegura el funcionamiento fluido y seguro del edificio. Los visitantes, las entregas de paquetes y las actividades diarias son ejemplos de información que se rastrea en el software de gestión de propiedades del edificio por parte del equipo de Concierge. El Supervisor de Operaciones de Propiedad supervisa al personal de seguridad y recepción. Utilizando habilidades de comunicación claras, el Concierge informará a los residentes sobre la llegada de visitantes y los dirigirá a la unidad o ubicación correspondiente. De manera profesional, se notificará a los residentes cuando sus paquetes/correo/envíos hayan llegado y se entregarán a las unidades a solicitud, si es aplicable. Con comunicaciones claras y concisas, el Concierge responderá y despachará llamadas o solicitudes entrantes. El Concierge debe ser capaz de gestionar múltiples tareas, atendiendo solicitudes de residentes y administrativas mientras proporciona una experiencia acogedora a todos los que ingresan al edificio. Este empleado potencial debe poder interactuar profesionalmente con proveedores, residentes y la administración del edificio.

Responsabilidades

  • Experiencia liderando y capacitando a un equipo y supervisando todas las funciones de servicio.
  • Capacidad para monitorear y mantener niveles de rendimiento/servicio.
  • 1-5 años de experiencia en hospitalidad/servicio al cliente.
  • Adherirse a los Procedimientos Operativos Estándar (SOP) y capacitación del sitio.
  • Apariencia profesional bien cuidada, habilidades de comunicación claras con un comportamiento accesible.
  • Comodidad utilizando tecnología de comunicación (es decir, radios portátiles, teléfonos, computadoras, etc.).
  • Investigación en Internet y redes sociales.
  • Experiencia en Microsoft Office.
  • Conocimiento o disposición para aprender sobre el área y actividades locales.
  • Comprensión de la confidencialidad en relación con la administración de propiedades, compañeros de trabajo, residentes y sus invitados/proveedores.
  • Capacidad para ejecutar el menú de servicios proporcionados de manera oportuna con mínima supervisión.
  • Capacidad para navegar y resolver situaciones imprevistas que puedan surgir, incluyendo problemas menores de mantenimiento.
  • Capacidad para pensar de manera proactiva y proporcionar un servicio anticipado.
  • Se deben cumplir las demandas físicas descritas en esta descripción de trabajo para realizar funciones esenciales del trabajo.
  • Otras tareas según se asignen.

Requisitos:

  • Se requiere diploma de secundaria o equivalente.
  • Debe completar con éxito una verificación de antecedentes penales al recibir la oferta de trabajo.
  • 1-5 años de experiencia en hospitalidad/servicio al cliente.
  • Experiencia en Microsoft Office.

Experiencia Preferida:

  • 1 año de experiencia en oficina/administrativa.
  • 1 año de experiencia en gestión de residencias de alto nivel o en hotelería.
  • Conocimiento de software de gestión de propiedades.

Tipo de Puesto/Horas de Trabajo Esperadas

  • Este puesto requiere disponibilidad los fines de semana.

¿Quién es APC?
APC es una empresa de hospitalidad de servicio completo, que proporciona servicios de Concierge, Seguridad, Estacionamiento con Valet, Transporte y Recepción para edificios residenciales, instalaciones de salud y centros corporativos. Si eres alguien que disfruta hacer conexiones duraderas o buscas "hacer algo diferente", nos encantaría saber de ti. Aquí en APC valoramos el trabajo en equipo y fomentamos el éxito ofreciendo oportunidades de crecimiento y promoviendo a menudo desde dentro.

APC es un empleador que ofrece igualdad de oportunidades. APC no discrimina por motivos de raza, sexo, color, religión, edad, origen nacional, estado civil, discapacidad, estatus de veterano, información genética, orientación sexual, identidad de género o cualquier otra razón prohibida por la ley en la provisión de oportunidades y beneficios laborales.