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Teller Supervisor

2 months ago

Jersey City, New Jersey, United States Associated Bank - Corp Full time

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

We invite you to view the opportunity below.

Responsible for ensuring our customers receive efficient, friendly service and that common courtesies are extended to every customer. Direct the day to day operational activities of the teller area, directly supervise tellers to ensure each customer's experience is positive and memorable, train staff on operational issues, be knowledgeable of policies and procedures, make judgment decisions and coach referrals. Responsible for expanding and deepening customer relationships by identifying customers' needs comprehensively and matching their needs with selections and resources within the colleague's assigned business line and across all business lines of Associated Bank and coaching the teller team to do the same. Ability to direct and demonstrate all customer channels including the use of digital technology for a positive customer experience. In coordination with the Branch Manager, responsible for the operational integrity of the retail office. Exhibit and support a culture of flexibility and mobility to meet the expectations of our branch and customer needs.

In defined markets the Teller Supervisor II may oversee the operations for multiple locations. Also, may be called on to oversee the office in the Branch Manager's absence. Teller Supervisor II will be located in a branch with transaction volume to support a level II supervisor.

This person will also:

  • Perform customer banking transactions, identify and service customer needs and resolve issues.
  • Answer customer questions to ensure satisfaction and safety.
  • Supervise the teller staff and directing day-to-day operational activities within the teller area.
  • Support the sales process by coaching and motivating tellers to refer customers in need of additional financial solutions to bankers.
  • Share product and service promotions and new opportunities with our customers.
  • Coach, train and develop tellers.
  • Ensure compliance with outside regulations and corporate standard operating procedures.
  • Perform periodic cash counts of teller windows and cash vault.

Review the qualifications listed below:

Education

  • High School or equivalent combination of education and experience, Required

Experience

  • 2-4 years Demonstrated customer service skills in a retail environment and computer experience, Required

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

  • Retirement savings including both 401(k) and Pension plans.
  • Paid time off to volunteer in your community.
  • Opportunities to connect with others through our diversity-focusedColleague Resource Groups.
  • Competitive salaries with professional development and advancement opportunities.
  • Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.
  • Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community onFacebook,LinkedInandX.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance to individuals with disabilities throughout the application & interview process. Please you need an accommodation at any time during the interview process.

Associated Banc-Corp is an Affirmative Action andEqual Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.

Associated Bank isPay Transparencycompliant.

The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates ("Associated") provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve.