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Maintenance Supervisor

2 months ago

Jersey City, New Jersey, United States CRM Residential Full time
Maintenance Supervisor Job Description

Job Summary:

The Maintenance Supervisor is a key member of the CRM Residential team, responsible for overseeing the maintenance and repair of our properties. This role requires a strong technical background, excellent communication skills, and the ability to work independently with minimal supervision.

Key Responsibilities:

  • Implement and supervise the preventive maintenance system to ensure the preservation and upkeep of all buildings and equipment.
  • Provide continuous coverage for emergency situations and coordinate all periods of absence from the property with the Community Manager.
  • Inspect buildings and grounds, noting deficiencies of any equipment and or machinery and any such deficiencies and or deferred maintenance will be communicated to the Community Manager.
  • Supervise all Maintenance Technicians and other employees in the maintenance department, providing direction and guidance.
  • Ensure the prompt and proper completion of all repairs and work orders and follow-up by completing the work order on the master work order log.
  • Inspect the grounds and public areas on a regular basis to verify employees are performing their assigned duties in maintaining adequate property cleanliness and upkeep of all public areas and grounds.
  • Periodically review maintenance staff performance, inform staff of policies and procedures, and schedule training programs as needed.
  • Responsible for control, operation, and organization of the maintenance shop, including all mechanical equipment and the project vehicle.
  • Purchase supplies, with the approval of the Community Manager, such as small tools and low-cost equipment utilizing purchase orders and competitive pricing as indicated in the Purchasing and Bill Approval Manual.
  • Maintain inventory for supplies and equipment in the maintenance shop.
  • Responsible for maintaining the project vehicle and monitoring daily mileage.
  • Responsible to appear in court on behalf of the owner, when required.
  • Assist Community Manager in the preparation of the annual budget and the Operating and Business Plan.
  • Prepare bid specifications and obtain competitive bids in accordance with Community Realty Management's Contract Supervision Manual.
  • Assist Community Manager with various inspections such as REAC, management reviews, annual unit inspections, and local inspections and following through to make sure work orders are written and work gets completed in a timely manner.
  • Responsible for completion of any and all incident reports within 24 hours of occurrence (i.e., injuries, property damage, disturbances, etc.).
  • Assist Community Manager and or Assistant Community Manager in the orientation of new residents regarding the proper usage for the garbage disposal and appliances.
  • Responsible for maintaining control and security of apartment keys.
  • Communicate with office if any resident or guest is conducting illegal activities in their apartment or on the premises of the property.
  • Responsible for the proper completion of the Observation Checklists during visits of the exterminators and supervision of extermination procedures.
  • Assist Community Manager in the bid tabulation for hiring contractors and supervision of all contractors while on the property.
  • On-call responsibilities to address emergencies or other after-hour duties can be mandatory as determined by the Community Manager. In this event, travel time to and from the site is included in the time worked.

Requirements:

  • High School diploma or equivalent education required.
  • 3-4 years of experience can offset minimum educational requirements for this position.
  • Previous experience in commercial or multi-unit residential property is desirable.
  • Experience level may vary due to the special needs of the property.
  • Effective oral and written communication skills commensurate with the responsibilities of the position.
  • Maintains current license/certificate and/or specialized skills in at least one (or more) of the following building trades: electrical, plumbing, carpentry, HVAC, fire protection, or mechanical.
  • Ability to lift 55 pounds independently and support team lift with reasonable accommodations.
  • Indoor/outdoor environment subject to changing conditions and temperatures exceeding 90 degrees at times.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently with minimal supervision.

Working Conditions:

  • Indoor/outdoor environment subject to changing conditions and temperatures exceeding 90 degrees at times.
  • Ability to lift 55 pounds independently and support team lift with reasonable accommodations.
  • Working on ladders at varying heights.
  • Possible contact with blood-borne pathogens and/or bodily fluids.

Physical Requirements:

  • Ability to lift 55 pounds independently and support team lift with reasonable accommodations.
  • Indoor/outdoor environment subject to changing conditions and temperatures exceeding 90 degrees at times.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.

Education and Experience:

  • High School diploma or equivalent education required.
  • 3-4 years of experience can offset minimum educational requirements for this position.
  • Previous experience in commercial or multi-unit residential property is desirable.

Skills and Abilities:

  • Effective oral and written communication skills commensurate with the responsibilities of the position.
  • Maintains current license/certificate and/or specialized skills in at least one (or more) of the following building trades: electrical, plumbing, carpentry, HVAC, fire protection, or mechanical.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently with minimal supervision.

Notice of Service Pending:

When inside a resident's apartment, notice that maintenance is inside must be posted to the resident's door. This is to prevent a possibly uncomfortable and potentially dangerous situation should the resident arrive home to find someone inside their home. Maintenance Door Hangers will state 'Maintenance is currently inside your home working' and will be ordered by the corporate office. Each property should have at least two of these door hangers on hand or one door hanger per maintenance employee, whichever is greater.

Routine Maintenance Requests:

Requests for routine maintenance shall be accomplished during normal daily working hours. Company expects to complete 85% of all work requests within 48 hours.

Job Description and Duties:

This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job description and duties may be modified when deemed appropriate by management. This document does not create an employment contract, implied or otherwise, other than an 'at will' relationship.