Universal Banking Representative I

1 week ago


Merrillville, Indiana, United States Peoples Bancorp (OH) Full time
Exciting Opportunity for a Part-time Universal Banker I

Position Overview

As a Part-time Universal Banker I, you will play a vital role in delivering exceptional service to our customers, ensuring a positive experience for both clients and colleagues. Your primary responsibility will be to address customer needs through insightful recommendations of suitable banking products and services. You will be expected to perform tasks with precision and efficiency while adhering to established banking policies and procedures. The ideal candidate will be personable, service-oriented, adaptable, and passionate about assisting others. A strong ability to work independently and collaboratively, make informed decisions, and apply critical thinking skills is essential.

Key Responsibilities
  • Efficiently process all customer transactions, including overrides and approvals.
  • Proactively resolve customer issues in a timely and effective manner.
  • Engage with customers regularly to identify their needs and suggest appropriate products and services.
  • Assist customers with routine inquiries and account maintenance requests.
  • Manage the opening and closing of the banking center, including end-of-day processing.
  • Support daily operational tasks of the banking center, such as vault transactions and balancing.
  • Complete all required training on regulations and compliance.
  • Accurately and promptly complete necessary reports.
  • Begin to understand new account fundamentals and handle more complex customer inquiries.
  • Stay informed about all products and services offered, taking responsibility for personal knowledge enhancement.
  • Take initiative in personal development and seek assistance when needed.
  • Represent Peoples Bank with professionalism at all times.
Qualifications

To excel in this role, candidates must demonstrate the ability to perform each duty effectively while exhibiting accuracy, attentiveness, sound judgment, courtesy, and patience. The following qualifications are essential:
  • A high school diploma or equivalent.
  • Preferred experience of at least one year in customer service or sales.
About Peoples Bancorp (OH)

For over a century, Peoples Bancorp has been a pillar of commitment to our customers, fostering community growth and supporting our members. Our logo reflects our dedication to financial excellence, innovative technology, and enhancing the customer journey.

With a comprehensive range of consumer, business, and wealth management solutions, alongside advanced digital banking services, we are dedicated to delivering exceptional performance to our valued customers. Our core values of Stability, Integrity, Community, and Excellence guide us in building strong partnerships to help our customers achieve financial success. Through innovative engagement and technology, we ensure an outstanding customer experience at every interaction.

Peoples is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.

Equal Housing Lender/ Member FDIC

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