Current jobs related to Digital Banking Operations Lead - Merrillville, Indiana - Peoples Bancorp (OH)

  • Part-time Banking Associate

    4 weeks ago

    Merrillville, Indiana, United States Peoples Bank Full time

    Job SummaryThis is an exciting opportunity to join Peoples Bank as a Part-time Universal Banker I. As a key member of our banking center team, you will provide exceptional customer service, process transactions efficiently, and work towards resolving customer issues in a timely manner.Key ResponsibilitiesProcess customer transactions accurately and...

  • Customer Solutions Center Director

    2 months ago

    Merrillville, Indiana, United States Peoples Bank Full time

    Job DescriptionJob Title: Customer Solutions Center DirectorCompany: Peoples BankAbout the Role:The Customer Solutions Center Director will lead and manage a team of customer service representatives within a contact center environment that supports digital banking, treasury management, and general banking inquiries. This position is responsible for...

  • Customer Experience Manager

    2 months ago

    Merrillville, Indiana, United States Peoples Bank Full time

    Job DescriptionJob Title: Customer Solutions Center DirectorCompany: Peoples BankAbout the Role:The Customer Solutions Center Director will lead and manage a team of customer service representatives within a contact center environment that supports digital banking, treasury management, and general banking inquiries. This position is responsible for...

  • Call Center Team Lead

    2 weeks ago

    Merrillville, Indiana, United States Jobot Full time

    Job Summary:We are seeking a dynamic and experienced Call Center Manager to join our reputable financial institution. This role is ideal for someone who thrives in a fast-paced environment and has a passion for delivering excellent customer service.Key Responsibilities:1. Lead and inspire a high-performing call center team to deliver exceptional customer...

  • Customer Solutions Center Manager

    4 weeks ago

    Merrillville, Indiana, United States Peoples Bank Full time

    Job Title: Customer Solutions Center ManagerAt Peoples Bank, we are seeking a highly skilled and experienced Customer Solutions Center Manager to lead our customer service team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for developing and executing strategies to optimize operations, enhance...

  • Hotel Operations Manager

    1 week ago

    Merrillville, Indiana, United States Aimbridge Hospitality Full time

    Job SummaryThe General Manager is a key figure in the hotel's operations, responsible for overseeing all aspects of the property. This includes providing guidance and support to the management team and front-line associates, ensuring financial performance is optimized, and maintaining high-quality product and service levels.The General Manager will establish...

  • Surgical Team Lead

    2 weeks ago

    Merrillville, Indiana, United States Methodist Hospitals Full time

    Job SummaryWe are seeking a highly skilled and experienced RN First Assistant Team Lead to join our team at Methodist Hospitals. The ideal candidate will have a strong background in surgical assisting and leadership, with excellent communication and interpersonal skills.Key ResponsibilitiesThe RN First Assistant Team Lead will be responsible for providing...

  • Surgical Team Lead

    2 weeks ago

    Merrillville, Indiana, United States Methodist Hospitals Full time

    Job Title: Surgical Team LeadAs a Surgical Team Lead at Methodist Hospitals, you will play a critical role in ensuring the smooth operation of our surgical services. This is a challenging and rewarding position that requires strong leadership and communication skills, as well as a deep understanding of surgical procedures and patient care.Key...

  • Senior or Lead Auditor

    1 week ago

    Merrillville, Indiana, United States NiSource Careers Full time

    At NiSource Careers, we are seeking a highly skilled and experienced Internal Audit Professional to join our team. As a Lead Auditor, you will be responsible for conducting audits and assessments of operating procedures and the adequacy of internal controls within the company's business processes.Internal Audit is responsible for evaluating the effectiveness...

  • Operations Director

    4 weeks ago

    Merrillville, Indiana, United States Atkore International Full time

    Director of OperationsAtkore International is seeking a seasoned Director of Operations to lead our Hobart campus. As a key member of our leadership team, you will be responsible for driving business results, developing a culture of safety accountability, and building a high-performing team.Key Responsibilities:Drive business results (SQDC) and own the...

  • Warehouse Operations Director

    2 weeks ago

    Merrillville, Indiana, United States LHH Full time

    Job Title: Director of Warehouse OperationsLHH is seeking a seasoned professional to lead our warehouse operations team. As the Director of Warehouse Operations, you will be responsible for overseeing the day-to-day activities of our warehouse facilities, ensuring that all operations are running smoothly and efficiently.Key Responsibilities:Develop and...

  • Warehouse Operations Director

    2 weeks ago

    Merrillville, Indiana, United States LHH Recruitment Solutions Full time

    Job SummaryLHH Recruitment Solutions is seeking a seasoned Director of Warehouse Operations to lead our multi-site warehousing and distribution operations across North America. As a key member of our leadership team, you will be responsible for overseeing the overall direction, coordination, and evaluation of all warehousing and distribution operations,...

  • Surgical Team Lead

    1 week ago

    Merrillville, Indiana, United States Methodist Hospitals Full time

    Job SummaryWe are seeking a highly skilled and experienced RN First Assistant Team Lead to join our team at Methodist Hospitals. As a key member of our surgical team, you will be responsible for providing direct patient care, assessing and evaluating patient plans of care, and managing service line teams.Key ResponsibilitiesSome of the key responsibilities...

  • Warehouse Operations Director

    3 days ago

    Merrillville, Indiana, United States LHH Recruitment Solutions Full time

    Job DescriptionAt LHH Recruitment Solutions, we are seeking an experienced Director of Warehouse Operations to lead our multi-site warehousing and distribution operations across North America. The ideal candidate will have a proven track record of success in managing complex distribution centers, with a strong background in strategic planning, budgeting, and...

  • Restaurant Operations Manager

    4 weeks ago

    Merrillville, Indiana, United States Talent Up Recruiting Full time

    Restaurant General Manager$65K-$75K + BonusElevate your career as a Restaurant General Manager with Talent Up Recruiting. Our renowned chain with over 350 locations is seeking a passionate and driven leader to ensure exceptional guest service, top-notch food preparation, and a positive work environment.Key Responsibilities:Manage the overall restaurant...

  • Title Operations Manager

    4 weeks ago

    Merrillville, Indiana, United States Stewart Full time

    Job SummaryStewart is seeking a highly skilled Title Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the delivery of title services nationwide. This role requires a strong leader who can manage and lead teams, partner with cross-functional groups, and drive results.Key ResponsibilitiesTeam...

  • Gummi Operations Manager

    2 weeks ago

    Merrillville, Indiana, United States Albanese Candy Full time

    Job DescriptionOur ideal candidate is a seasoned professional with a strong background in manufacturing operations. They will be responsible for leading the Gummi Operations Department, ensuring the highest levels of safety, quality, and productivity.Key Responsibilities:Develop and implement strategies to improve operational efficiency and reduce wasteLead...

  • Gummi Operations Manager

    2 weeks ago

    Merrillville, Indiana, United States Albanese Candy Full time

    About the RoleWe are seeking a highly skilled and experienced Gummi Operations Manager to join our team at Albanese Candy. As a key member of our operations team, you will be responsible for leading the Gummi Department and ensuring the smooth operation of our manufacturing processes.Key ResponsibilitiesDevelop and implement strategies to improve operational...

  • Restaurant Operations Manager

    4 weeks ago

    Merrillville, Indiana, United States Talent Up Recruiting Full time

    Restaurant General Manager Job DescriptionTake your career to the next level as a Restaurant General Manager with Talent Up Recruiting Join our esteemed chain with over 350 locations and lead the day-to-day operations. We're seeking a passionate and driven leader to ensure exceptional guest service, top-notch food preparation, and a positive work...

  • Gummi Operations Manager

    2 weeks ago

    Merrillville, Indiana, United States Albanese Candy Full time

    About the RoleWe are seeking a highly skilled and experienced Gummi Operations Manager to join our team at Albanese Candy. As a key member of our operations team, you will be responsible for leading the Gummi Department and ensuring the smooth operation of our manufacturing processes.Key ResponsibilitiesDevelop and implement effective strategies to improve...

Digital Banking Operations Lead

2 months ago

Merrillville, Indiana, United States Peoples Bancorp (OH) Full time
About the Role

We are seeking a highly skilled and experienced professional to lead our Customer Solutions Center as a Digital Banking Operations Lead. This role is responsible for overseeing the day-to-day operations of the contact center, ensuring that customers receive exceptional service and support.

Key Responsibilities
  • Team Leadership: Lead a team of customer service representatives in a fast-paced contact center environment, fostering a positive and inclusive work environment that promotes teamwork, collaboration, and employee engagement.
  • Quality Assurance: Establish and maintain quality assurance procedures to ensure consistency, accuracy, and exceptional customer service delivery, identifying deficient areas and working with stakeholders to execute improvements.
  • Training and Development: Develop and implement training programs to ensure that team members are equipped with the knowledge and skills to effectively assist customers, continuously assessing staff skill levels and areas for improvement.
  • Customer Issue Resolution: Handle escalated customer issues with professionalism and empathy, collaborating with other departments to address customer needs and resolve issues in a timely manner.
  • Operational Efficiency: Create and manage schedules to ensure proper coverage during peak call hours and adherence to break schedules, developing and executing long-term customer success strategies and roadmaps.
  • Performance Metrics: Track and monitor metrics such as call volume, response times, and customer satisfaction scores, preparing reports and presentations for leadership on key metrics for management review and decision-making.
  • Industry Trends: Stay updated on industry trends and best practices in contact center management to continuously improve processes and procedures, overseeing the use of contact center software and technology to optimize efficiency and customer experience.
Requirements
  • Education: A bachelor's degree is preferred, with a high school diploma or equivalent required.
  • Experience: A minimum of three years' experience in customer service, call center operations is required, with prior experience in banking or financial services strongly preferred.
  • Leadership: Strong leadership abilities are essential, including the ability to motivate and manage a team, provide clear direction and guidance, and foster a positive and productive work environment.
  • Technical Skills: Proficient in MS Office (medium to advanced level), collaboration tools, and call center equipment/software programs required, with familiarity with Salesforce a plus.
  • Customer-Centric Mindset: A strong customer-centric mindset is essential, with the ability to understand customer needs and expectations, implement strategies to enhance customer satisfaction, and effectively resolve customer issues.
About Us

Peoples Bancorp (OH) is a leading financial institution dedicated to providing exceptional customer service and support. We are committed to building strong partnerships with our customers and communities to help them achieve financial success. Our core values of Stability, Integrity, Community, and Excellence guide our actions and decisions, ensuring that we deliver top-notch performance to our valued residents.