Technical Support Specialist
2 weeks ago
The Technical Support Specialist is tasked with providing assistance to employees facing technical challenges related to both software and hardware. This role demands a professional and courteous approach to problem-solving.
If you are enthusiastic about exploring new technologies and committed to the growth and development of your colleagues, this position at a dynamic and forward-thinking organization could be an excellent fit.
Key Responsibilities:100% - Core Duties:
- Exhibit strong phone etiquette and customer service capabilities.
- Communicate clearly and effectively with users.
- Utilize sound judgment to assess situations and deliver timely solutions.
- Thrive in a fast-paced work environment.
- Demonstrate a willingness to learn and apply knowledge to future challenges.
- Independently research issues and formulate solutions based on findings.
- Provide troubleshooting assistance for desktop, network, and software-related problems.
- Show proficiency in Office 365 applications.
- Escalate unresolved issues to the appropriate team members.
- Document all incidents and help identify trends for future resolution strategies.
- Respond to support-related inquiries via calls and emails.
- Assist in the setup of computers, monitors, laptops, and other devices.
IT Support Technician - Skills and Expertise:
- Proficient in common office productivity software (e.g., MS Office, Office 365, Microsoft SharePoint).
- Experience in troubleshooting desktop, network, and software issues.
- Familiarity with Microsoft Active Directory, group policies, and industry-standard desktop applications.
- Assist in the installation, configuration, and upkeep of hardware and software systems.
- Collaborate with senior administrators on daily tasks.
- Provide technical support to end-users by resolving hardware and software issues.
- Maintain thorough documentation of system configurations and troubleshooting procedures.
- Assist in setting up user accounts, email, and access permissions.
- Exhibit strong writing and communication skills.
- Demonstrate effective time management and organizational abilities.
- Possess active listening and critical thinking skills.
- Showcase excellent verbal and non-verbal communication skills.
- Intermediate to advanced proficiency in Microsoft Office 365 products (Word, PowerPoint, Excel).
- Associate degree or equivalent in Information Technology.
- A minimum of 1 year of experience in IT Helpdesk or Administration.
- Familiarity with both Windows and MAC operating systems.
Trion Solutions Inc. is recognized as one of the leading Professional Employer Organizations (PEO) in the United States, with a commitment to fostering a diverse and talented workforce. Our organization has received numerous accolades, including national and regional awards for being one of the Best and Brightest Companies to Work For.
We prioritize our team members' well-being and offer a range of benefits, including competitive compensation, a 401(k) plan with company matching, paid time off, tuition reimbursement, and flexible scheduling.
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