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Client Support Specialist

2 months ago

Troy, Michigan, United States JPS INSURANCE AGENCY LLC Full time
Job Overview

We are a family-owned independent insurance agency looking for a Client Support Specialist. In this role, you will assist clients by delivering product and service information while addressing technical challenges they may encounter.

Key Responsibilities:
  • Manage incoming calls, client inquiries, and service requests.
  • Offer detailed information regarding our products and services.
  • Diagnose and resolve client issues and concerns effectively.
  • Maintain and update client records based on interactions.
  • Support agency management and colleagues with administrative tasks.
  • No cold calling or prospecting required.
  • This position is not remote.
Qualifications:
  • A positive attitude is crucial.
  • Professional demeanor is expected.
  • Strong written and verbal communication skills are necessary.
  • Prior experience in customer service, sales, or related fields is advantageous.
  • Ability to establish rapport with clients.
  • Capability to prioritize tasks and manage multiple responsibilities.
About Us

We are a family-owned independent insurance agency specializing in personal and commercial lines of insurance. Our commitment is to our clients and our employees, ensuring a supportive and dedicated environment.