Technical Field Support Specialist
2 weeks ago
Salary: $43,700.00 - $64,157.00
Position: Field Services Technician
At Grid4 Communications, we have expanded our workforce significantly in the past year. Our team members appreciate the supportive atmosphere and work-life balance we provide. Here’s what some of our staff have to say:
"The collaborative environment makes it easy to thrive" – New HR Team Member
"Everyone is approachable and eager to assist" – New Project Management Team Member
Role Summary:
Are you a driven individual with a commitment to delivering exceptional customer service? This position could be an excellent fit for you. We are seeking a dedicated Field Technician to contribute to our team and make a meaningful difference in our operations.
Key Responsibilities:
- Travel to customer locations for the installation and troubleshooting of customer premises equipment (CPE).
- Enhance customer and brand loyalty by serving as a key representative for Grid4.
- Oversee the installation of routers, switches, VoIP phones, and wireless systems in collaboration with our Turn Up Group and Technical Operations Group.
- Conduct testing on various equipment and circuits on-site, identifying and resolving issues as needed.
- Communicate with customers prior to dispatch to confirm arrival times.
- Build and maintain strong relationships with customers.
- Ensure cleanliness and serviceability of service vehicles.
- Occasionally operate lift equipment and work at heights.
- Engage in frequent local travel, with occasional overnight stays.
- Exceed performance expectations while working independently.
Qualifications and Skills:
- Experience in a related field is preferred.
- Possession of a valid driver's license in good standing.
- Familiarity with Cisco equipment is essential.
- Experience with Adtran systems is a plus.
- Knowledge of inside wiring practices.
- A customer-first mindset with proven interpersonal skills.
- A proactive approach to problem-solving.
- Strong communication and organizational abilities, with a keen attention to detail.
- A sense of personal accountability and the ability to work both independently and collaboratively.
- Willingness to adapt to changing circumstances.
- Interest in technology and a strong aptitude for troubleshooting.
What We Offer:
- A balanced work-life environment.
- A vibrant company culture that values employee contributions.
- Health benefits including medical, dental, and vision coverage.
- Generous paid time off, including vacation days and holidays.
- A 401(k) plan with a substantial company match.
- A business casual dress code.
Salary Range: $43,700.00 - $64,157.00
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