Front Desk Associate
2 days ago
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Clerk/Night Auditor to join our team at The Courtyard by Marriott Waterbury Downtown, managed by Moody National Management LP.
Key Responsibilities
- Process guest check-ins and check-outs in a professional and efficient manner to maximize customer satisfaction.
- Respond to customer concerns, issues, and inquiries in a timely and courteous manner, resolving complaints and escalating issues as necessary.
- Pre-register, block reservations, and take same-day reservations following hotel rate structures and sell strategies.
- Accurately complete logs and reports as specified by management.
- Arrange for alternative lodging for guests when necessary and in accordance with established procedures.
Requirements
- Solid working knowledge of related company and brand policies, procedures, and services.
- Excellent interpersonal, written/verbal communication, and telephone etiquette skills.
- Intermediate proficiency with Front Desk computer systems.
- Excellent command of the English language; second language proficiency desirable.
- Excellent time management skills and ability to multi-task and prioritize work.
- Exceptional problem-solving skills.
- Ability to maintain customer focus.
- Excellent organizational and planning skills.
- Ability to work well in a team environment.
- Ability to follow corporate standards and procedures.
Education and Experience
- High School education or equivalent work experience.
- 1+ years of experience as a Front Desk Clerk or other customer service position.
- Minimum training required per year as assigned by the company.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
This is a full-time position. Overtime may be required occasionally. Work days and work hours may vary. This position works indoors.
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