Help Desk Support Coordinator
1 month ago
PEG, LLC is a diverse energy efficiency, engineering, environmental, and management consulting firm operating in the Eastern and Central United States. With over 26 years of experience, we strive to improve building energy efficiency and the quality of homes and life in the communities we serve.
Job SummaryWe are seeking a motivated and customer-oriented Help Desk Support Coordinator to join our team. As a key member of our Automation Technology team, you will provide unparalleled support to our team members, vendors, and clients while building an exciting and rewarding career.
Key Responsibilities- Coordinate Help Desk support requests to ensure timely completion and document resolution steps to prevent similar problems.
- Work with PEG staff to set up technology and troubleshoot issues.
- Perform maintenance on existing software programs to ensure efficiency.
- Create test cases, debug software issues, and implement enhancements/updates to existing software.
- Collaborate with the Automation Team to understand software updates and communicate them to internal employees and external clients.
- Assist in coordinating automation processes and analyzing company and user needs to develop solutions via automation.
- Constantly challenge automation processes to increase efficiencies and reduce operating time.
- Assist with Mobile Device Management, including issuing devices, replacing devices, and troubleshooting issues.
- Build and maintain workstations, inventory company technology equipment, and update company technology equipment policies.
- Assist in planning, coordinating, and consulting with vendors for hardware/software purchases and support.
- Work with IT Contractor and PEG Operations to install and configure computer hardware operating systems and applications and train end-users on new technologies.
- Contribute to team effort by cross-training in multiple departments to assist in project deadlines.
- Associate Degree in Computer Science, Information Technology, or equivalent work experience.
- 1-2 years of professional experience in a Help Desk Support Role.
- Strong experience with modern Windows-based systems.
- Strong knowledge of troubleshooting Microsoft Office Suite, Office 365 Administration, Software Licensing, OneDrive for Business, and SharePoint.
- Demonstrated ability to prepare comprehensive project documentation.
- Familiarity with IT technologies such as networking, security, backup and recovery, and VPN.
- 20 Annual Paid Days Off (12 Days of PTO, Birthday PTO, & 7 Company Paid Holidays).
- Company Sponsored Medical Insurance with up to 50% off the monthly premium.
- Dental & Vision Insurance.
- 401(k) Retirement Plan with up to a 4% company match vested immediately.
- Basic Life & Supplemental Life.
- Short-Term & Long-Term Disability.
- Accident & Pet Insurance.
- Corporate Sponsored Events.
- Paid Professional Development & Salary Incentives through Learning/Certification Opportunities.
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