Care Coordinator Specialist

4 weeks ago

Aragüés del Puerto, Huesca, United States HCAOA Full time
Care Coordinator Job Description

The Care Coordinator is a critical role in our team, responsible for scheduling and coordinating all personal and companion care services for our clients. This position requires strong communication and organizational skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Answer incoming calls in a professional and knowledgeable manner.
  • Communicate with clients and employees regarding scheduling and care, ensuring both understand schedules.
  • Ensure qualified staff are based on competency and availability to provide quality care in accordance with client's plan of care.
  • Receive and communicate clients' concerns and incidents to supervisor as necessary.
  • Follow up with customer service to new and old clients and their family to ensure clients' needs are being met.
  • Weeknights and Weekend availability on a rotating schedule with other office staff.
Requirements:
  • High school diploma or equivalent (required).
  • Home Health care experience: 2 years (required).
  • Customer Service: 2 years (required).
  • Microsoft Office: 2 years (required).
  • Experience with any data base entry software: 2 years (required).

We offer a comprehensive home care services and believe that exceptional training means a more rewarding experience for you and better care for clients. Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected.

We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job.

This is an incredible opportunity to feel great about your job and the impact it has on others. We are a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.

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