Front Desk Representative
6 days ago
Gastro Health is seeking a skilled Front Desk Representative to provide exceptional patient care and support to our team.
Key Responsibilities:
- Greet patients in a welcoming and timely manner.
- Utilize our practice management system to create provider records, scan medical records, and maintain insurance information.
- Verify registration forms are complete and obtain referring physician and primary physician information.
- Ensure patients have current referrals on the date of service and obtain referrals as necessary.
- Verify insurance benefits and eligibility prior to office visits and procedures.
- Collect all applicable co-payments, coinsurance, deductibles, or outstanding balances from patients and post all payments collected.
- Ensure time-of-service batches are balanced and closed daily.
- Research and assist patients with questions regarding balances, including collecting applicable payments.
- Maintain the cleanliness and neatness of the lobby/reception area, including stocking business cards.
- Provide support for physicians and/or care center providers to ensure they are kept on schedule and advised of appointment changes.
- Perform various duties, including answering incoming calls and routing them to appropriate personnel, taking complete messages, and sending tasks as necessary.
- Schedule, confirm, and cancel office appointments.
- Pick up voicemail messages.
- Reschedule no-show appointments and maintain coverage to reflect correct information for the day.
- Support the care center in areas, including assisting with record requests, managing the fax inbox, and scanning records.
Requirements:
- High school diploma.
- 2+ years of experience in a medical practice or similar setting.
- Bilingual (Spanish) preferred.
- eClinicalWorks (eCW) experience desired.
Gastro Health offers a comprehensive benefits package to our eligible employees, including 401(k) retirement plans, health insurance, dental insurance, vision insurance, flexible spending accounts, and more. We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
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