IT Support Specialist
2 days ago
Chimes is seeking a highly skilled IT Field Technician to provide technical support and maintenance for our organization's IT infrastructure in the DC, VA, MD region. The successful candidate will be responsible for providing help desk and onsite field support for end-user hardware, software, and connectivity for internet, TV, and phone services.
Key Responsibilities- Provide technical support and maintenance for IT infrastructure in the DC, VA, MD region
- Document all work in ticketing system
- Provide AD and Office 365 user administration
- Support end-user hardware and software
- Image, set up, and deploy new systems
- Assist with basic mobile device support
- Provide training when needed
- Assist with basic network connectivity troubleshooting
- Attend work regularly according to assigned work schedule and in accordance with Agency policy
- Attend and participate in in-service training, staff meetings, and other activities to facilitate professional development
- Work cooperatively with others, including all staff, supervisors, administrators, co-workers, individuals served, community professionals, customers, vendors, and the public
- Follow instructions and abide by Agency policies and procedures
- Be a positive role model for individuals served and Agency staff
- Assume other duties, responsibilities, and special projects as needed
- Working knowledge of Windows 10 administration, Active Directory user administration, PC and peripheral support, and basic network troubleshooting
- 1-2 years of experience providing similar support
- Certifications recommended but not required
- Competitive pay
- Medical, dental, and vision insurance
- Tuition reimbursement options
- Flexible spending accounts (health, dependent, and transportation)
- Life insurance
- Disability insurance
- Paid time off
- 403(b) with employer match
- Employee recognition programs
- Employee referral bonus opportunities
- Discounts through 'Tickets at Work'
- Discounts on Verizon mobile service
- And more
Want to learn more? Visit us at https://chimes.org/Careers to learn more about Chimes and how you can achieve personal and professional growth within a purpose-driven organization.
Chimes is an equal opportunity employer/protected veterans/individuals with disabilities.
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