Academic Support Specialist

11 hours ago

Aragüés del Puerto, Huesca, United States George Mason University Full time

About the Position:

The Assistant Director, Learning Services will specialize in the coordination and development of learning support to serve all students across a top-tier research institution with a minority-serving designation. The Assistant Director works to provide direct student service, staff supervision, operational oversight, and management of learning support programs within Learning Services, which are vital to student retention, completion, and overall success.

Responsibilities:

  • Collaborates with the Associate Director to create, develop, and implement comprehensive learning support services;
  • Develops partnerships with academic units to develop programs that support student learning;
  • Develops and implements new initiatives for Learning Services, including the launch and continued development of the tutoring platform for UG students; and
  • Attends professional meetings and maintain active memberships in salient professional organizations.

Required Qualifications:

  • Master's degree in related field, or the equivalent combination of education and experience;
  • Prior professional experience working in tutoring, teaching, academic coaching, or other learning assistance programs;
  • Experience developing partnerships;
  • Experience with supervision, training, and development;
  • Experience in developing workshops and presenting content;
  • Demonstrated leadership, communication, program development, and administrative skills;
  • Demonstrated working knowledge of learning processes and study strategies;
  • Knowledge of principles and processes for providing student service and support;
  • Exceptional interpersonal, oral and written communication skills with the ability to communicate with a variety of constituents and departmental stakeholders;
  • Ability to meet deadlines, work accurately and quickly with attention to detail, and be able to manage multiple complex programs, projects, and high-level, intricate student cases simultaneously;
  • Ability to competently interact with a culturally and ethnically diverse population of students, faculty, and staff;
  • Ability to speak publicly and clearly present information;
  • Ability to relate to people from diverse backgrounds;
  • Ability to work independently, self-motivate, and take the initiative;
  • Ability to occasionally work evening and weekend hours; and
  • Demonstrated commitment to the practice of open and effective communication with students, staff, and faculty to build and maintain collaborative relationships.

Preferred Qualifications:

  • Experience in a community college, college, or university setting;
  • Experience with assessment; and
  • Experience with Microsoft Suite, Blackboard, Canvas, Zoom, Salesforce, Qualtrics, and other education technology tools.

Instructions to Applicants:

For full consideration, applicants must apply for Assistant Director, Learning Services at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.

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