Clinical Operations Manager

4 days ago


Cliffside Park, New Jersey, United States VNS Health Full time
Job Title: Field Supervisor, Inpatient Admissions (Mostly Remote)

VNS Health is seeking a highly skilled and experienced Field Supervisor to join our team. As a Field Supervisor, you will play a critical role in overseeing the day-to-day operations of our clinical and non-clinical staff, ensuring efficient and timely delivery of services to our customers.

Key Responsibilities:
  • Supervise and coordinate the activities of clinical and non-clinical staff, including monitoring internal processes and coordinating activities between teams.
  • Makes recommendations on operational improvements for the department, ensuring customer satisfaction and efficient operations.
  • Works under general supervision, with a focus on troubleshooting difficult customer service issues and facilitating problem resolution.
  • Assists management in developing long- and short-range objectives for the department, including system and operational rollouts.
  • Provides input to the Education and Quality department regarding training needs for new initiatives.
  • Participates in the overall planning, implementation, and evaluation of programs, ensuring adherence to regulatory and VNS Health standards.
Requirements:
  • License and current registration to practice as a Registered Professional Nurse in New York State or Licensed Social Worker.
  • Minimum three years progressive customer service or business operations experience, preferably in a healthcare environment.
  • Supervisory experience preferred.
  • Proficient in Personal Computers applications, including Microsoft Word and Excel.
  • Knowledge of medical terminology, pharmacology information, and/or insurance terminology.
About VNS Health:

VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. We innovate in health care for more than 125 years, committed to health and well-being. Our team delivers compassionate care, unparalleled expertise, and 24/7 solutions and resources to our neighbors who look to us for care.

We offer a range of benefits, including guaranteed hours, 401k retirement plan, employee assistance programs, dental benefits, vision benefits, license and certification reimbursement, life insurance, discount program, holiday pay, continuing education, wellness and fitness programs, and mileage reimbursement.



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