Clinical Operations Manager

3 days ago


Cliffside Park, New Jersey, United States VNS Health Full time
Job Description

VNS Health is seeking a highly skilled and experienced Clinical Operations Manager to oversee the day-to-day operations of our clinical and non-clinical staff. As a key member of our team, you will be responsible for ensuring the efficient and effective delivery of healthcare services to our patients.

Key Responsibilities:
  • Supervise and Coordinate the day-to-day business operations of clinical and non-clinical support activities, including monitoring internal processes and coordinating activities between clinical and non-clinical staff.
  • Make Recommendations on operational improvements for the department, ensuring customer satisfaction, efficient operations, and accurate and timely resolution of complaints and issues.
  • Monitor Workflow Procedures and systems for efficient and timely operation, responsive to customers and operational needs.
  • Troubleshoot Difficult Customer Service Issues, facilitate problem resolution, and direct staff in addressing and resolving day-to-day operational issues.
  • Assist Management Team in developing long- and short-range objectives for the department, including system and operational rollouts and coordination of non-clinical support functions.
  • Provide Input to the Education and Quality department regarding training needs for new initiatives.
  • Participate in Planning, Implementation, and Evaluation of programs, ensuring adherence to regulatory and VNS Health standards.
  • Oversee Business Operations, workflows, utilization, and schedules, contributing to systems design and implementation, and participating in developing standards to measure, maintain, and maximize efficiencies.
  • Perform Supervisory Duties, including staff training, interviewing candidates, evaluating staff performance, and recommending hiring, promotions, salary actions, and terminations.
Requirements:
  • License and Current Registration to practice as a Registered Professional Nurse in New York State or Licensed Social Worker.
  • Education: Bachelor's Degree in Nursing or other health-related degree for RNs, Master's Degree in Social Work for LSW.
  • Work Experience: Minimum three years progressive customer service or business operations experience, preferably in a healthcare environment.
  • Supervisory Experience: Preferred.
  • Proficient in Personal Computers Applications: Microsoft Word and Excel.
  • Knowledge of Medical Terminology, Pharmacology Information, and/or Insurance Terminology: Required.
  • Strong Knowledge of Operations of Manual and Automated Office Systems and Procedures: Required.
  • Strong Knowledge of Third-Party Payer Requirements for Reimbursement: Preferred.


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