Customer Service Representative
4 days ago
Job Summary: We are seeking a highly skilled and professional Receptionist to join our team at Ingram Content Group. As a key member of our front desk team, you will be responsible for providing exceptional customer service, answering switchboard phone calls, and maintaining a high level of knowledge regarding all Ingram policies, services, and procedures.
Key Responsibilities:
- Maintain current knowledge of new policies, procedures, and company personnel and happenings by effectively utilizing the intranet to direct calls.
- Diagnose, discern, and resolve customer issues with minimal supervision.
- Maintain an elevated level of professionalism and courteousness in both physical appearance and demeanor.
- Process all administrative work as directed by the supervisor.
- Serve as the point of contact for customers reporting errors, tracking orders, and checking the status of orders placed.
- Make appropriate decisions when submitting credit adjustments and work to resolve discrepancies.
- Adhere to published work schedule.
- Scheduling flexibility as needed to support on-site happenings at the facility front desks as needed.
Requirements:
- High School diploma or GED.
- 2 years of contact center/customer service experience.
- 1 year of experience in a receptionist or similar role.
- Successful completion of all Customer Care Specialist's certification training after hire.
Preferred Skills:
- Basic Computer Skills.
Perks and Benefits:
- A highly competitive compensation package with generous benefits, including medical, prescription drug plans, HSA, vision, dental, and health care FSA.
- 10 vacation days, 10 sick days, and 3 personal days accrued annually.
- 401K match, life and AD&D, employee assistance programs, group legal, and more.
- Wellness program with access to an onsite gym and basketball court.
About Ingram Content Group:
Ingram Content Group is a leading provider of comprehensive services for publishers, retailers, libraries, and educators. We connect people with content in all forms through technology, innovation, and creativity.
-
Customer Service Representative
2 weeks ago
La Vergne, Tennessee, United States Elite Staffing Company Full timeJob Title: Customer Service RepresentativeAt Elite Staffing Company, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their issues, and ensuring their satisfaction.Key Responsibilities:Interface...
-
Customer Service Representative
1 week ago
La Vergne, Tennessee, United States Nathan Turbeville - State Farm Agent Full timeJob OverviewNathan Turbeville - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As an Account Representative, you will play a vital role in our daily business operations and customer success.Key ResponsibilitiesEstablish and maintain strong customer relationships through...
-
Customer Service Representative
2 weeks ago
La Vergne, Tennessee, United States McKesson Full timeJob SummaryMcKesson is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.Key Responsibilities:Provide exceptional customer service through phone, email, and...
-
Customer Service Representative
4 weeks ago
La Vergne, Tennessee, United States The ICEE Company Full timeJob Title: Customer Service RepresentativeThe ICEE Company is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling various data entry tasks, providing updates to customers, and submitting repair quotes through customer web portals.Key...
-
Customer Service Representative
3 weeks ago
La Vergne, Tennessee, United States The ICEE Company Full timeJob Title: Customer Service RepresentativeThe ICEE Company is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling various data entry tasks, providing updates to customers, and submitting repair quotes through customer web portals.Key...
-
Customer Service Representative
1 month ago
La Vergne, Tennessee, United States National Distribution and Contracting Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at National Distribution and Contracting. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, processing orders, and resolving issues in a timely and professional manner.Key ResponsibilitiesProcess...
-
Customer Service Representative
1 month ago
La Vergne, Tennessee, United States Ingram Content Group Full time{"h1": "Customer Relations Representative", "p": "At Ingram Content Group, we are seeking a highly organized and detail-oriented Customer Relations Representative to join our team in LaVergne, TN. As the primary contact for customers, you will be responsible for processing orders, resolving issues, and providing exceptional customer...
-
Customer Service Representative
4 weeks ago
La Vergne, Tennessee, United States Elite Staffing Inc. Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Elite Staffing Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesCustomer Interface: Interact with customers, sales,...
-
Customer Service Representative
4 weeks ago
La Vergne, Tennessee, United States Elite Staffing Inc. Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Elite Staffing Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesCustomer Interface: Interact with customers, sales,...
-
Customer Service Representative
4 weeks ago
La Vergne, Tennessee, United States Ingram Content Group Full timeCustomer Relations RepresentativeAt Ingram Content Group, we're seeking a highly skilled Customer Relations Representative to join our team in LaVergne, TN. As the primary contact point for customers, you'll be responsible for providing efficient processing of all customer orders, including resolving problems with shipments and return authorizations.Key...
-
Customer Service Representative
4 weeks ago
La Vergne, Tennessee, United States Ingram Content Group Full timeCustomer Relations RepresentativeAt Ingram Content Group, we're seeking a highly skilled Customer Relations Representative to join our team in LaVergne, TN. As the primary contact point for customers, you'll be responsible for providing efficient processing of all customer orders, including resolving problems with shipments and return authorizations.Key...
-
Customer Service Representative
4 weeks ago
La Vergne, Tennessee, United States Coats Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional assistance to our valued customers, addressing their inquiries, and resolving issues in a timely and...
-
Customer Service Representative
1 month ago
La Vergne, Tennessee, United States The ICEE Company Full timeJob SummaryThe ICEE Company is seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling service calls, inputting work order details, and providing updates to customers.Key Responsibilities:Input work order details into internal call entry...
-
Customer Service Representative
4 days ago
La Vergne, Tennessee, United States McKesson Full timeJob Summary: As a Customer Service Representative at McKesson, you will be responsible for providing exceptional customer service and support.Key Responsibilities:Accept inbound calls and handle customer requests with professional phone etiquette.Enter all calls in the Call Tracking System with accurate, well-documented call notes.Process credit research and...
-
Customer Service Representative
3 weeks ago
La Vergne, Tennessee, United States Raising Cane's Full timeJob Title: Customer Relations RepresentativeWe are seeking a highly organized and detail-oriented Customer Relations Representative to join our team at Ingram Content Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing orders, and resolving customer inquiries in a timely and...
-
Customer Service Representative
4 weeks ago
La Vergne, Tennessee, United States Ingram Content Group Full timeCustomer Relations RepresentativeIngram Content Group is seeking a highly skilled Customer Relations Representative to join our team in LaVergne, TN. As a key member of our Tennessee Book Company team, you will serve as the primary contact point for customers, providing efficient processing of all customer orders and resolving any issues that may arise.Key...
-
Customer Service Representative
2 weeks ago
La Vergne, Tennessee, United States Pratt Industries Full timeJob SummaryPratt Industries is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, processing customer orders, and addressing customer inquiries and complaints.Key ResponsibilitiesProcess customer orders in a timely and...
-
Customer Service Representative
2 weeks ago
La Vergne, Tennessee, United States Pratt Industries Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Pratt Industries. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing customer orders, and addressing customer inquiries and complaints.Key ResponsibilitiesProcess customer...
-
Customer Service Representative
2 weeks ago
La Vergne, Tennessee, United States Wise Staffing Group Full timeJob OverviewWise Staffing Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will play a crucial role in ensuring the smooth and efficient order management process.Key ResponsibilitiesManage order lifecycle from receipt through shipment, ensuring timely and accurate delivery.Deliver...
-
Customer Service Representative
4 weeks ago
La Vergne, Tennessee, United States The ICEE Company Full timeJob SummaryThe ICEE Company is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Service Department, you will be responsible for handling various data entry tasks, providing exceptional customer service, and working collaboratively with our team to ensure seamless service delivery.Key...
