Customer Service Representative

2 days ago


La Vergne, Tennessee, United States Pratt Industries Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Pratt Industries. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing customer orders, and addressing customer inquiries and complaints.

Key Responsibilities
  • Process customer orders and respond to customer inquiries in a timely and professional manner
  • Handle customer complaints and resolve issues in a fair and efficient manner
  • Collaborate with internal teams to ensure seamless order processing and customer satisfaction
  • Maintain accurate and up-to-date customer records and files
  • Assist in generating supplemental sales and promoting customer loyalty
Requirements
  • High school diploma or equivalent required
  • 1-2 years of experience in customer service or a related field preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Proficiency in computer data entry and software applications
What We Offer

Pratt Industries offers a competitive compensation package, including medical, dental, and vision benefits, as well as a 401(k) plan with company match. We also offer paid vacation and holidays, and opportunities for professional growth and development.

As a member of our team, you will have the opportunity to work with a dynamic and innovative company that is committed to sustainability and customer satisfaction. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role.



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