Customer Service Representative

3 days ago


La Vergne, Tennessee, United States Pratt Industries Full time
Job Summary

Pratt Industries is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, processing customer orders, and addressing customer inquiries and complaints.

Key Responsibilities
  • Process customer orders in a timely and accurate manner
  • Respond to customer inquiries and complaints in a professional and courteous manner
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction
  • Maintain accurate customer records and files
  • Assist with sales and marketing initiatives to drive business growth
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Basic computer skills and knowledge of data entry software
What We Offer

Pratt Industries offers a competitive compensation package, including medical, dental, and vision benefits, as well as a 401(k) plan with company match. We also offer paid vacation and holidays, and opportunities for professional growth and development.

As a member of our team, you will have the opportunity to work with a dynamic and supportive team, and contribute to the success of a leading paper and packaging company. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.



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