Customer Service Representative
2 weeks ago
Ingram Content Group is seeking a highly skilled Customer Relations Representative to join our team in LaVergne, TN. As a key member of our Tennessee Book Company team, you will serve as the primary contact point for customers, providing efficient processing of all customer orders and resolving any issues that may arise.
Key Responsibilities:
- Verify and process customer orders, ensuring accuracy and timeliness
- Respond to customer inquiries, providing product information and resolving issues
- Work with customers to resolve discrepancies and obtain correct Purchase Orders
- Provide support for Worktext fulfillment orders
- Issue return authorizations and call tags for pickup of product shipped in error
Requirements:
- High School Diploma or equivalent
- 6 months prior work experience in order entry or filing
- 1 year in at least one previous job
- 1 year work experience in an office environment and customer service
Perks and Benefits:
- A highly competitive compensation package with generous benefits
- 10 vacation days, 10 sick days, and 3 personal days accrued annually
- 401K match, Life and AD&D, Employee Assistance programs, and more
- Wellness program with access to on-site gym and basketball court
Ingram Content Group is an affirmative action/equal opportunity employer. We are committed to diversity and inclusion in the workplace.
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La Vergne, Tennessee, United States Ingram Content Group Full time{"h1": "Customer Relations Representative", "p": "At Ingram Content Group, we are seeking a highly organized and detail-oriented Customer Relations Representative to join our team in LaVergne, TN. As the primary contact for customers, you will be responsible for processing orders, resolving issues, and providing exceptional customer...
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