Spare Parts and Service Delivery Specialist
1 week ago
We are seeking a skilled Service and Spare Parts Manager to lead our team in ensuring the smooth operation and maintenance of our cutting-edge machinery in the packaging and pharmaceutical industries.
Job Title: Service and Spare Parts Manager
About Our Company:
We are a leading manufacturer of innovative machinery solutions for the packaging and pharmaceutical industries. Our team is dedicated to delivering exceptional service and support to our customers, and we are looking for a talented individual to join our team as a Service and Spare Parts Manager.
Key Responsibilities:
- Manage spare parts inventory and procurement, utilizing CAD files and Bills of Materials to identify and source parts for our robotic and automated systems.
- Collaborate with suppliers to negotiate pricing and ensure timely delivery of spare parts, minimizing downtime and optimizing costs.
- Provide technical support to customers and internal teams, resolving machine issues promptly and efficiently.
- Ensure spare parts meet quality standards and specifications, working closely with engineering teams to validate compatibility and functionality.
- Manage expenses related to spare parts procurement and service operations, utilizing expense reporting systems to track and report expenditures accurately.
- Lead a team of service technicians and parts specialists, providing guidance, training, and support to enhance technical proficiency and customer satisfaction.
Requirements:
- Bachelor's degree in Mechanical Engineering or Electrical Engineering with a strong technical aptitude in robotics and automation systems.
- Proven experience in spare parts management, preferably within the robotics or automation industry, with proficiency in reading CAD files.
- Experience in expense management and familiarity with expense reporting systems to track and report expenditures effectively.
- Ability to troubleshoot complex machinery issues remotely and provide clear instructions to resolve technical problems.
- Excellent communication skills and the ability to collaborate effectively with suppliers, internal teams, and customers to deliver exceptional service.
- Proficiency in ERP systems and inventory management software; familiarity with CRM software is a plus.
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