Spanish-English Customer Service Agent
1 week ago
We are in search of a bi-lingual Customer Support Representative fluent in both English and Spanish to become a vital part of our team. The successful candidate will ideally have a background in a manufacturing setting and demonstrate outstanding communication abilities along with effective time management skills.
Key Responsibilities
- Deliver exceptional service to customers through various communication channels including phone, email, and face-to-face interactions.
- Process customer orders in accordance with established ISO procedures.
- Assist clients with product-related inquiries and address any concerns or complaints promptly.
- Maintain precise records of customer communications and transactions.
- Work collaboratively with internal departments to ensure timely order fulfillment.
- Engage with sales team members to align on customer expectations, pricing, and product samples.
- Handle customer complaints regarding pricing, delivery timelines, product quality, and returns.
- Coordinate with the accounting department for new account setups, credit limits, and credit holds.
- Experience with ERP software and proficiency in Microsoft Excel.
- Familiarity with SAP is advantageous.
- Basic computer skills with a quick learning ability for new systems.
- Prior experience in a manufacturing environment is preferred.
- Exceptional written and verbal communication skills.
- Strong attention to detail is essential.
- Ability to prioritize tasks and manage multiple responsibilities effectively.
- Maintain professionalism and composure in high-pressure situations.
- Fluency in both English and Spanish is mandatory.
- Customer Service Excellence
- Outstanding Communication Skills
- Manufacturing Experience
- Basic Computer Proficiency
- Microsoft Excel Skills
- ERP Software
$19 - $21 per hour
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