Manufacturing Customer Care Specialist
1 week ago
We are in search of a bilingual Customer Support Representative fluent in both English and Spanish to become a vital part of our team. The ideal candidate will have a background in a manufacturing setting and demonstrate outstanding communication abilities along with effective time management skills.
Key Responsibilities
- Deliver outstanding customer support to clients through various channels including phone, email, and face-to-face interactions.
- Process customer orders while adhering to established ISO procedures.
- Assist clients with product inquiries and efficiently resolve any issues or complaints.
- Maintain precise records of customer interactions and transactions.
- Work collaboratively with internal teams to ensure timely order fulfillment.
- Coordinate with sales team members regarding customer expectations, pricing, and product samples.
- Handle customer interactions concerning complaints related to pricing, delivery, product quality, and returns.
- Collaborate with the accounting department on new account setups, credit limits, and credit holds.
- Proficient in ERP software and Microsoft Excel.
- Experience with SAP is preferred.
- Basic computer skills with a quick learning ability for new systems.
- Experience in a manufacturing environment is advantageous.
- Exceptional written and verbal communication skills.
- Strong attention to detail is essential.
- Ability to prioritize tasks and manage multiple responsibilities effectively.
- Capability to maintain professionalism and composure in high-pressure situations.
- Bilingual proficiency in English and Spanish is mandatory.
- Customer Service Expertise
- Excellent Communication Skills
- Manufacturing Experience
- Basic Computer Proficiency
- Microsoft Excel Skills
- ERP Software
$19 - $21 per hour
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