Manufacturing Customer Care Specialist

1 week ago


Buford, Georgia, United States DOMO Engineering Plastics US Full time
Customer Support Representative Overview

We are in search of a bilingual Customer Support Representative fluent in both English and Spanish to become a vital part of our team. The ideal candidate will have a background in a manufacturing setting and demonstrate outstanding communication abilities along with effective time management skills.

Key Responsibilities
  • Deliver outstanding customer support to clients through various channels including phone, email, and face-to-face interactions.
  • Process customer orders while adhering to established ISO procedures.
  • Assist clients with product inquiries and efficiently resolve any issues or complaints.
  • Maintain precise records of customer interactions and transactions.
  • Work collaboratively with internal teams to ensure timely order fulfillment.
  • Coordinate with sales team members regarding customer expectations, pricing, and product samples.
  • Handle customer interactions concerning complaints related to pricing, delivery, product quality, and returns.
  • Collaborate with the accounting department on new account setups, credit limits, and credit holds.
Required Qualifications
  • Proficient in ERP software and Microsoft Excel.
  • Experience with SAP is preferred.
  • Basic computer skills with a quick learning ability for new systems.
  • Experience in a manufacturing environment is advantageous.
  • Exceptional written and verbal communication skills.
  • Strong attention to detail is essential.
  • Ability to prioritize tasks and manage multiple responsibilities effectively.
  • Capability to maintain professionalism and composure in high-pressure situations.
  • Bilingual proficiency in English and Spanish is mandatory.
Essential Skills
  • Customer Service Expertise
  • Excellent Communication Skills
  • Manufacturing Experience
  • Basic Computer Proficiency
  • Microsoft Excel Skills
Technologies Utilized
  • ERP Software
Compensation Information:

$19 - $21 per hour

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