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Customer Service Representative

2 months ago

Buford, Georgia, United States DOMO Engineering Plastics US Full time
Job Description

We are seeking a highly skilled and bi-lingual Customer Service Representative to join our team at DOMO Engineering Plastics US. The ideal candidate will have experience in a manufacturing environment and possess excellent communication skills and time management.

Key Responsibilities
  • Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and ensure customer satisfaction.
  • Process Customer Sales Orders: Follow established processes to ensure timely and accurate order fulfillment.
  • Collaborate with Internal Teams: Work closely with sales, accounting, and other teams to ensure seamless order delivery and customer satisfaction.
  • Manage Customer Interactions: Respond to customer complaints, resolve issues, and maintain accurate records of customer interactions.
Requirements
  • Bi-lingual in English and Spanish: Fluency in both languages is required.
  • Experience in Manufacturing Environment: Previous experience in a manufacturing environment is preferred.
  • Excellent Communication Skills: Strong written and verbal communication skills are essential.
  • Basic Computer Skills: Proficiency in ERP software and Microsoft Excel is required.
What We Offer
  • Competitive Salary: $19 - $21 per hour.