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Customer Service Representative

2 months ago

Amarillo, Texas, United States Southwest Airlines Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Southwest Airlines. As a key member of our Ground Operations team, you will be responsible for providing exceptional service to our customers, ensuring their travel experience is seamless and enjoyable.

Key Responsibilities
  • Provide friendly and efficient service to customers at the ticket counter, baggage service office, and gate area.
  • Handle customer inquiries, resolve issues, and provide information on flights, fares, and travel options.
  • Operate a computerized point-of-sale system to process transactions, check in baggage, and handle customer complaints.
  • Work collaboratively with colleagues to ensure smooth airport operations and provide a positive customer experience.
  • Meet and exceed customer service standards, ensuring a high level of satisfaction and loyalty.
Requirements
  • High school diploma or equivalent required.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Must be able to obtain a SIDA badge and meet all local airport requirements.
What We Offer
  • Competitive hourly rate of $19.06.
  • Opportunities for overtime and shift premiums.
  • Benefits package, including health insurance, retirement savings plan, and profit-sharing contributions.
  • Free travel on Southwest Airlines for you and your eligible dependents.
  • Opportunities for career growth and professional development.
About Southwest Airlines

Southwest Airlines is a leading airline in the United States, known for our commitment to customer service, safety, and community involvement. We are an equal opportunity employer, dedicated to creating a diverse and inclusive work environment.