Information Systems and Web Support Specialist

20 hours ago

Seattle, Washington, United States University of Washington Full time
Job Summary

The University of Washington is seeking a highly skilled Information Systems and Web Support Specialist to join their team. This role will be responsible for the daily functioning of the GME website and residency management system (RMS).

The successful candidate will have a strong background in systems administration and web management, with excellent customer service skills and the ability to communicate clearly and effectively with multiple stakeholders. They will also have a basic understanding of web design, UX principles, and a basic familiarity with WordPress or equivalent CMS.

The ideal candidate will be able to work both independently and collaboratively, and to establish positive working relationships. They will also have a proven ability to prioritize and organize work as needed, manage competing priorities, and accurately complete highly detailed and time-sensitive work.

Key Responsibilities
  • Serve as the primary point of contact for program directors and administrators of 120+ clinical training programs to identify and troubleshoot complex functional issues, recommend and assist programs in implementing best practices, and assess program use-cases to develop opportunities for optimization.
  • Serve as lead for new program leadership orientation/training, developing unique training session plans to address varied user comfort levels and needs.
  • Manage RMS user profiles for community members including discretion over access levels and appropriateness of requests.
  • Implement annual RMS user audit to ensure proper compliance with University of Washington mandated Internal Audit requirements including risk management and privacy.
  • Attend bi-weekly meetings with RMS Customer Success Manager.
  • Additional projects and responsibilities as identified.
  • Serves as primary administrator of the GME website and all 100+ associated webpages and forms.
  • Implements all web requests, including but not limited to content updates, new page activations, event updates, and new form requests, following standard completion timelines.
  • Reviews requests for grammar and clarity, link functionality, and appropriateness of content location, making recommendations and changes as applicable.
  • Audit and implement site-wide accessibility updates to maintain compliance with ADA Title II requirements.
  • Monitor website performance, troubleshoot issues, and implement solutions to optimize user experience.
  • Analyze site statistics and identify opportunities for improvement.
  • Make strategic recommendations and implement changes in partnership with GME Office users to enhance site functionality and drive GME web strategy.
Requirements
  • Bachelor's degree in Business, Information Systems, Web Design, or related fields.
  • Two years of experience in a systems administration or web management position. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
  • Strong customer service skills and ability to communicate clearly and effectively with multiple stakeholders.
  • Basic to intermediate literacy in web design, UX principles, and a basic familiarity with WordPress or equivalent CMS.
  • Basic understanding of CSS, HTML, or similar.
  • Proven analytical, organizational, and problem-solving skills with demonstrated attention to detail.
  • Demonstrated ability to work both independently and collaboratively, and to establish positive working relationships.
  • Demonstrated ability to prioritize and organize work as needed, manage competing priorities, and accurately complete highly detailed and time-sensitive work.
  • Excellent oral and written communication skills.
  • Prior experience working in higher education and/or academic medicine.

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