Web Content Coordinator

5 days ago

Seattle, Washington, United States DocuSign Full time
Job Title: Web Coordinator

At Docusign, we're committed to building trust and making the world more agreeable for our employees, customers, and communities. As a Web Coordinator, you'll play a crucial role in helping us achieve this mission.

Job Summary

We're seeking a highly skilled and experienced Web Coordinator to join our team. As a key member of our marketing website team, you'll be responsible for building and launching web experiences globally. You'll work closely with partner teams, including Product, Creative, and Engineering, to deliver web projects within a fast-paced organization.

Key Responsibilities
  • Maintain complex web content management systems
  • Maintain cross-functional and cross-brand workflow processes and standards to effectively and efficiently meet deadlines
  • Coordinate and complete multiple website-related projects, ensuring consistency with brand strategy and business objectives during the pre-production phase
  • Assist in triaging all new tasks for the website operations backlog and work with partners to gather missing information and requirements when needed
  • Create and maintain web copy decks globally, gathering regional partner feedback pre- and post-localization
  • Work with the production team to answer CMS troubleshooting questions and be the first line of defense for review before sharing with stakeholders
  • Participate in site launches and testing
  • Troubleshoot and resolve any web content issues that arise
  • Work with QA, SEO, and Analytics teams to ensure all web pages are optimized, mobile-friendly, accessible, and responsive across all devices
Requirements
  • BA/BS degree or equivalent experience
  • 2+ years of website or content experience
  • Experience with traditional and headless CMS, like Drupal and Contentful
  • Experience with Agile methodologies and the Scrum framework
  • Experience with collaboration tools and systems (e.g., Google Workspace, Atlassian Suite, Slack, Zoom)
Preferred Qualifications
  • 2+ years of website or content experience in the B2B space
  • Excellent written and verbal communication skills in English and strong interpersonal skills
  • A diligent approach to content management and an ability to also keep an eye on the big picture
  • Ability to work in a highly collaborative and team-focused environment with diverse, global, and cross-functional teams on multiple time zones
  • Excellent organizational and project management skills and the ability to meet deadlines
  • Knowledge of the nuances and technical complexities of other languages and regional business markets
  • Knowledge of standard processes for localizing website content and proficiency in using CAT tools (e.g., Memsource and WordFast)
What We Offer

At Docusign, we offer a competitive salary and benefits package, including paid time off, paid parental leave, full health benefits plans, retirement plans, learning and development opportunities, and compassionate care leave. We're committed to building a diverse and inclusive team and welcome applications from candidates from all backgrounds.

We're an equal opportunity employer and make hiring decisions based on experience, skill, aptitude, and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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