Support Specialist

3 days ago


Seattle, Washington, United States Expeditors Full time
Job Opportunity

We are seeking a highly skilled and experienced Support Specialist to join our team at Expeditors. As a key member of our Data Communications Support team, you will play a critical role in ensuring the smooth operation of our managed file transfer systems.

Key Responsibilities
  • Provide exceptional customer service and support to our clients and internal teams
  • Troubleshoot and resolve complex technical issues related to HTTP/S protocols, Web Services, and encryption
  • Collaborate with cross-functional teams to identify and resolve system issues
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with industry trends and best practices in managed file transfer and data communications
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in technical support or related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
  • Competitive salary range: $68,000 - $80,000
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) retirement savings plan with employer match
  • Employee stock purchase plan (ESPP)
  • Paid time off, holidays, and flexible days

Expeditors is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.



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