Support Specialist

2 days ago


Seattle, Washington, United States Expeditors Full time
Job Title: Support Specialist

We are seeking a highly skilled Support Specialist to join our team at Expeditors. As a key member of our Data Communications Support team, you will play a critical role in ensuring the smooth operation of our managed file transfer systems.

Job Summary

The Support Specialist will be responsible for troubleshooting and resolving issues related to HTTP/S protocols, Web Services, SOAP or REST calls, encryption and authentication protocols, and SQL, PowerShell, and Regular Expressions. You will work closely with our global teams to identify and resolve complex technical issues, and provide exceptional customer service to our clients.

Responsibilities
  • Troubleshoot and resolve issues related to managed file transfer protocols (FTP, SFTP, HTTP, AS2)
  • Collaborate with global teams to identify and resolve complex technical issues
  • Provide exceptional customer service to clients
  • Develop and maintain technical documentation
  • Stay up-to-date with industry trends and best practices
Requirements
  • Exceptional customer service skills
  • Effective verbal and written communication
  • Superior organization skills
  • Ability to create instructional and technical documentation
  • Proven troubleshooting skills
  • Familiarity with Web Services, SOAP or REST calls
  • Familiarity with encryption and authentication protocols
  • Familiarity with SQL, PowerShell, and Regular Expressions
What We Offer
  • Competitive salary range: $68,000 to $80,000
  • Excellent benefits package, including paid vacation, holidays, flexible days, paid sick time, 401(k) retirement savings plan, and more
  • Opportunities for professional growth and development

Expeditors is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment.



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