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Director of Sales and Marketing

2 months ago

Santa Cruz California, United States Hotel Paradox, Autograph Collection Full time
About Us

At Hotel Paradox, Autograph Collection, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and development.

We are committed to a culture that values our people and provides opportunities for growth and wellbeing. Our approach to employee development, benefits, and relationships reflects this commitment.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. We also provide unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

In addition, we are dedicated to providing ongoing training and development opportunities to help our employees build the skills and knowledge they need to advance their careers.

We are a global hospitality company with over 230 properties worldwide, offering a supportive and collaborative work environment that encourages growth and fosters success.

Location Description

Welcome to Hotel Paradox, Autograph Collection, situated in the captivating city of Santa Cruz, CA. Our hotel offers 170 thoughtfully designed guest rooms and 6,000 sq ft of meeting space.

We embody the work culture fostered by our company, where professional growth and seizing opportunities are woven into the fabric. As a member of our team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.

Join us at Hotel Paradox, Autograph Collection, where your pathway to a fulfilling career is guided by an excellent People First Culture.

Job Summary

We are seeking a highly motivated and experienced Director of Sales and Marketing to lead our Sales team at Hotel Paradox, Autograph Collection. The ideal candidate will have a proven track record of success in sales leadership and a deep understanding of the hotel industry.

The Director of Sales and Marketing will be responsible for developing business leads, soliciting potential clients, and servicing existing accounts. They will also be responsible for meeting and exceeding sales goals for rate, occupancy, and revenue.

Responsibilities
  1. To hire, train, schedule, coach, counsel, and motivate employees directly accountable to their position, to maintain the highest possible levels of employee morale and department productivity.
  2. To attain established personal monthly, quarterly, and annual goals for group room nights, room revenues, banquet revenues, and bottom-line, and to support the attainment of similar team goals for the Sales Department.
  3. To monitor group arrival/departure patterns, rates, room blocks, public space allocations, and special negotiations for all Sales Managers.
  4. To oversee transient sales market segments of the hotel, but not limited to leisure, corporate, Consortia relations, and package sales.
  5. To participate in revenue management for the hotel.
  6. To understand and respond to all guest needs and requests in a timely and professional manner.
  7. To prepare the annual departmental budget, according to the specifications set forth by the property GM, Director of Finance, and Ownership.
  8. To continually monitor and control departmental expenditures to ensure meeting operational standards while maintaining annual budget.
  9. To meet established deadlines to accurately complete all weekly, monthly, and lost business reports, and lost business reports, and any other miscellaneous reports, as requested.
  10. To develop and maintain a strong working relationship with representatives of companies in outside markets, to promote business.
  11. To accurately maintain sales and marketing records, including logs of daily occupancy and ADR, and records of leads given to the Sales Department.
  12. To maintain cordial and professional relationships with long-time key group and transient accounts' representatives, and to pro-actively solicit their repeat business.
  13. To closely monitor the results of all Sales Reps. Working on a retainer basis for the hotel, in order to ensure optimal performance.
  14. To assist the Sales Managers in their contract negotiations, and actively support their development of promotional ideas.
  15. To participate within the property Executive Committee and attend resort functions, as directed.
  16. To properly document HR/Payroll transactions, as directed.
  17. To promote and comply with all policies and procedures of the property.
  18. To collaborate and effectively communicate within the sales team and other departments.
  19. To conduct regular departmental operations meetings.
  20. To attend all mandatory meetings as directed.
  21. To perform other tasks, including cross-training, as directed.
  22. To perform additional duties as requested by the General Manager.
Qualifications

The ideal candidate will possess the following qualifications:

  • Bachelor's degree in Business or Hotel Management preferred or equivalent experience required.
  • Five years minimum experience in Sales in the hotel industry, including at least three years in a hotel sales leadership role.
  • California market experience required.
  • Marriott branded sales experience is a plus.
  • Requires a basic understanding of the operations of all departments in the hotel, and what role each department plays in group business.
  • Must be skilled in accepted business presentation formats.
  • Familiar with Marriott systems and Microsoft Office.