Performance Optimization Manager

7 days ago

Rocky Hill, Connecticut, United States Metro One LPSG Full time
Job Summary

We are seeking a highly skilled Performance Optimization Manager to join our team at Metro One LPSG. As a key member of our organization, you will be responsible for ensuring that all scheduled shifts are filled with qualified, loss prevention officers.

Key Responsibilities
  • Manage scheduling roll call and on-call officers for assigned clients.
  • Ensure all security officers are trained on mobile application for time and attendance recording.
  • Maintain standards for overtime performance through effective scheduling and supporting recruitment strategies.
  • Maintain adequate staffing levels.
  • Review assignment requests made by clients to ensure that recommended staff meet company and client standards prior to assignment.
  • Maintain attendance standards by taking corrective measures for lateness, excessive call-outs, and no call/no show occasions.
  • Issue written documentation to staff when warranted and maintain liaison with Human Resources.
  • Monitor staff performance in partnership with office team members and clients in collaboration with Human Resources.
  • Document substandard performance.
  • Proactively monitor and adjust stand-by programs to accommodate holidays, weather conditions, and call-out trends.
  • Support recruiters in interviewing new hires when necessary, scheduling new hires appropriate to client standards, and providing schedules immediately upon officers' completion of training.
  • Follow-up to ensure new hires are fully integrated into the schedule in subsequent weeks.
  • Implement measures to reduce turnover.
  • Identify top talent officers for growth opportunities.
  • Communicate change in rate records to Payroll and Human Resources.
  • Provide immediate response to payroll discrepancies filed by officers.
  • Work with Human Resources regarding potential counseling, disciplinary issues, and timely investigations.
  • Coordinate with recruiters regarding field visit schedules, field recruiting, client contacts, officer coaching and retraining, and following-up on corrective measures and client requests.
  • Utilize Guard-Tour Application for documenting field visits.
  • Respond with urgency to client concerns.
  • Document deficiencies noted during site visits and follow-up with appropriate communication, training, instructions, etc., providing client with corrective action taken.
  • Ensure compliance to post orders, uniform requirements, retraining and licensing requirements.
Requirements
  • Strong oral and written communication skills.
  • Familiarity with HR and scheduling software programs.
  • Outgoing personality with strong organizational, leadership, and customer service skills.
  • Experience in recruiting functions and client relations.
  • Must have at least two years of management experience.
  • High energy, excellent focus, relentless drive, team player.
  • Ability to multi-task and meet deadlines.

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