Fire Alarm Service Coordinator
6 days ago
We are seeking a highly organized and detail-oriented Fire Alarm Service Coordinator to join our team at Johnson Controls International. As a key member of our operations team, you will be responsible for scheduling and optimizing our Fire Protection Service work.
Key Responsibilities- Scheduling and Optimization: Utilize our automated scheduler functionality in Oracle (SEDU) to assign work orders to the optimal technician based on skills, territories, customer preferences, availability, and service contract response times.
- Customer Communication: Communicate and resolve issues with customers and personnel regarding scheduling, and alert management of potential problems.
- Branch Activity Monitoring: Measure branch activity and compliance with program initiatives, identify areas for improvement, and develop action plans with branch/region management.
- Scheduling Prioritization: Prioritize scheduling backorders, track and resolve customer issues, and reassign work as needed to manage customer expectations.
- Technician Activity Monitoring: Monitor technician activity and schedules to ensure customer commitments are met, and communicate status changes to customers.
- Customer Service Experience: 3-5 years of customer service experience.
- Communication Skills: Excellent communication skills.
- Organization: Prominent level of organization.
- Fleet Scheduling Experience: Experience as a fleet scheduler or service coordinator.
- Technical Skills: Strong skills with Microsoft Office Programs (Power Products).
- Education: Associates or Bachelor's degree preferred.
- Industry Experience: Experience working in Tyco, Johnson Controls, or a similar fast-paced work environment.
- System Knowledge: Familiarity with Xaap/Oracle systems.
- Product Knowledge: Product knowledge of life safety (fire alarm & sprinkler) equipment.
Johnson Controls International is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.
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