Customer Service Specialist
2 weeks ago
At Chrysler Dodge Jeep Ram of Franklin, we take pride in our longstanding commitment to delivering exceptional service to our community. As a leading dealership in the region, we are continuously on the lookout for dedicated and passionate individuals to enhance our team.
What We Provide
- Comprehensive health coverage
- Retirement savings plan (401(k))
- Structured training programs
- Paid time off
- Opportunities for career advancement
- Manage service requests and oversee the workflow in the service area, ensuring customers receive timely and courteous assistance.
- Take initiative in enhancing the customer experience by performing additional tasks that contribute to a positive dealership impression.
- Offer dedicated support for all customer inquiries, whether via phone or in-person, ensuring no customer is overlooked.
- Guarantee that the daily allocation of technician time is effectively utilized to serve customers.
- Efficiently assign tasks among technicians.
- Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
- Maintain customer satisfaction scores in line with company expectations.
- Assist in diagnosing vehicle issues and procure necessary parts and tools.
- Oversee warranty claim administration and provide training and supervision within the service department.
- Establish schedules and delegate responsibilities to service department staff.
- Uphold company policies and ensure adherence to established standards.
- Promote compliance with relevant laws and regulations.
- Foster positive relationships with manufacturers and maintain a collaborative work environment.
- Work alongside management to make informed decisions regarding hiring and disciplinary actions within the service department.
- Friendly and organized demeanor
- Proven leadership capabilities
- Strong time management abilities
- Excellent communication skills with customers
- Professional appearance and demeanor
- Consistent track record of service and sales achievements
- Strong history of positive customer feedback
- Team-oriented and self-driven
- Able to work independently with minimal supervision
- Valid driver's license with a clean driving record
We are committed to fostering an inclusive workplace and do not tolerate discrimination or harassment based on any protected characteristic.
-
Customer Support Specialist
2 weeks ago
Franklin, Tennessee, United States Whole Foods Market IP, L.P. Full timePosition Overview As a vital member of our team, the Customer Support Specialist plays a crucial role in fostering high engagement, productivity, and retention among new team members. This position involves collaborating closely with team leadership, training coordinators, and other skilled team members to deliver effective training programs tailored to our...
-
Customer Support Specialist
1 week ago
Franklin, Tennessee, United States Whole Foods Market IP, L.P. Full timePosition Overview As a pivotal member of our team, the Customer Support Specialist plays a crucial role in fostering high engagement, productivity, and retention among new team members. This position involves collaborating closely with team leadership, training coordinators, and other skilled team members to ensure a seamless onboarding experience. The...
-
Bilingual Customer Service Representative
3 days ago
Franklin, Tennessee, United States United Community Bank Full timeJob Summary: We are seeking a highly skilled Bilingual Customer Service Specialist to join our team at United Community Bank. As a key member of our Contact Center, you will be responsible for providing exceptional customer service to our clients while working in a fast-paced environment.Key Responsibilities:Respond to customer inquiries and resolve issues...
-
Customer Service Specialist
2 weeks ago
Franklin, Tennessee, United States Nelson Mazda Cool Springs Full timeThis role is essential in delivering outstanding customer service and facilitating effective vehicle maintenance and repair operations. As a key point of contact between clients and the service department, you will provide insights on vehicle service alternatives, estimate costs, and manage service scheduling. This position demands a blend of excellent...
-
NOC Customer Support Specialist
2 weeks ago
Franklin, Tennessee, United States Aton Full timePosition: NOC Customer Support SpecialistLocation: RemoteCompany Overview:Aton is dedicated to developing innovative solutions that enhance safety and efficiency across various industries. Our commitment to employee growth is reflected in our RiSE talent development framework, which focuses on reaching, identifying, strengthening, and engaging our...
-
Franklin, Tennessee, United States Taco Bell - Columbia Ave. Full timeTaco Bell - Columbia Ave. is on the lookout for a dedicated individual to fill the role of Cashier and Customer Service expert. This position combines elements of hospitality and operational duties, focusing on managing financial transactions, assisting patrons, and ensuring a pleasant dining atmosphere.As a Cashier and Customer Service expert, your key...
-
Customer Service and Cash Handling Specialist
2 weeks ago
Franklin, Tennessee, United States Taco Bell - Columbia Ave. Full timeTaco Bell - Columbia Ave. is looking for a dedicated individual to fill the role of Cashier and Customer Service expert. This position blends hospitality with operational tasks, focusing on managing financial transactions, assisting patrons, and ensuring an enjoyable dining atmosphere.As a Cashier and Customer Service expert, your duties will encompass...
-
Healthcare Customer Service Specialist
2 weeks ago
Franklin, Tennessee, United States Care Now Full timePosition OverviewThis role is eligible for performance-based incentives.About UsAt CareNow, we prioritize your growth and well-being. HCA Healthcare is dedicated to investing in our team members, committing substantial resources to support your career development.Employee BenefitsCareNow provides a comprehensive rewards package that promotes the health,...
-
Healthcare Customer Service Specialist
1 week ago
Franklin, Tennessee, United States Care Now Full timePosition OverviewThis role is eligible for performance-based incentives.About UsAt CareNow, we prioritize your growth as a Patient Representative. HCA Healthcare is dedicated to investing in our team members, committing substantial resources to enhance your career journey.Employee BenefitsCareNow provides a comprehensive rewards package designed to support...
-
Healthcare Customer Service Representative
2 weeks ago
Franklin, Tennessee, United States Williamson Medical Center Full timeOpportunity at Williamson Medical CenterAbout Us: We are a leading healthcare provider dedicated to delivering high-quality medical services to our community.Position Overview: We are in search of a committed and enthusiastic Patient Services Specialist. This role is essential in ensuring that our patients receive outstanding care and support throughout...
-
NOC Customer Support Specialist
1 week ago
Franklin, Tennessee, United States Flash Technology Full timePosition Overview:The Customer Support Specialist plays a crucial role in the National Operations Center (NOC) at Flash Technology, ensuring that our operations run smoothly 24/7. This position is vital for maintaining the safety and compliance of aviation lighting systems, directly impacting the safety of air travel.Key Responsibilities:- Respond to...
-
Franklin, Tennessee, United States Innova Solutions Full timePosition Overview:Innova Solutions is seeking a dedicated IMS Call Center Specialist to provide exceptional support in a remote capacity. This role is essential in assisting users of a specialized web application that offers vehicle technical information.Key Responsibilities:As an IMS Call Center Specialist, your duties will include:Assisting end users with...
-
Marketing Specialist
12 hours ago
Franklin, Tennessee, United States Mitsubishi Motors North America Full timeAbout the RoleMitsubishi Motors North America is seeking a highly skilled Marketing Specialist to join our team. As a key member of our marketing department, you will be responsible for developing and executing marketing strategies that drive customer engagement and loyalty.Key ResponsibilitiesDevelop and implement marketing campaigns to increase customer...
-
Customer Service Representative
1 week ago
Franklin, Tennessee, United States Circle K Stores, Inc. Full timeCustomer Service RepresentativeWe are seeking a skilled and motivated Customer Service Representative to provide exceptional service to our customers and resolve any issues that may arise.Provide top-notch customer service to ensure customer satisfactionResolve customer complaints in a professional and timely mannerWork collaboratively with other team...
-
NOC Customer Support Specialist
2 weeks ago
Franklin, Tennessee, United States SPX Full timeEmpowering the Innovators of Tomorrow. At SPX Technologies, we are dedicated to crafting advanced solutions that foster a safer, more efficient, and sustainable world. Our commitment to talent development through the RiSE framework allows us to Reach, Identify, Strengthen, and Engage our employees, ensuring their continuous growth. As a global leader in...
-
Franklin, Tennessee, United States Innova Solutions Full timePosition Overview:Innova Solutions is seeking a dedicated IMS Call Center Specialist to provide exceptional support in a remote capacity. This role is essential for assisting users of a specialized web application that offers vehicle technical information.Key Responsibilities:As an IMS Call Center Specialist, your duties will include:Assisting end users with...
-
Customer Service Ambassador
1 day ago
Franklin, Tennessee, United States David's Bridal Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at David's Bridal. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our clients.Key ResponsibilitiesCustomer Focus: Welcome...
-
Customer Service Representative
3 days ago
Franklin, Tennessee, United States Hendrick Automotive Group Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues in a...
-
Customer Service Representative
23 hours ago
Franklin, Tennessee, United States Lennar Full timeAbout LennarLennar is one of the nation's leading homebuilders, dedicated to making a positive impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service.Our TeamWe are seeking a highly motivated and customer-focused individual to join our team as a...
-
Customer Service Representative
1 day ago
Franklin, Tennessee, United States MasterBrand Cabinets Full timeJob DescriptionThe Customer Service Associate position plays a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for resolving customer inquiries and concerns in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve issues in a prompt and courteous...