Customer Service Specialist

2 weeks ago


Franklin, Tennessee, United States Nelson Mazda Cool Springs Full time

This role is essential in delivering outstanding customer service and facilitating effective vehicle maintenance and repair operations. As a key point of contact between clients and the service department, you will provide insights on vehicle service alternatives, estimate costs, and manage service scheduling. This position demands a blend of excellent communication abilities, automotive expertise, and a focus on customer satisfaction. At Nelson Mazda Cool Springs, we pride ourselves on fostering a culture of growth and loyalty among our customers and team members, driven by our commitment to exceptional business practices and consumer experiences.

What We Provide:

  • Comprehensive Health, Dental, and Vision insurance plans
  • Additional Benefits: Long-Term/Short-Term Disability, Cancer, Accident, Life Insurance
  • 401(k) Plan with a 100% company match up to 6%
  • Gym Membership Discounts with LifeTime Fitness & Carbon Performance
  • Four-Day Work Week
  • 32 Hours of Paid Volunteer Time Off
  • 40 Hours of Paid Time Off after 90 Days of Employment
Key Responsibilities
  • Manage service orders and the flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective assistance.
  • Take ownership of the customer experience by completing additional tasks that leave a positive impression.
  • Provide concierge-level support for all customer inquiries, whether via phone or in person, to guarantee the best service experience.
  • Ensure that the daily inventory of technicians' time is consistently allocated to service customers.
  • Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
  • Maintain Customer Satisfaction scores at or above company benchmarks.
  • Uphold company policies and adhere to established standards.
Qualifications
  • Organized and approachable demeanor
  • Excellent time management abilities
  • Outstanding communication skills with customers and colleagues
  • Professional and well-groomed appearance
  • Proven track record of positive customer satisfaction outcomes
  • Team-oriented and self-driven
  • Valid driver's license with a clean driving record
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  • Franklin, Tennessee, United States Chrysler Dodge Jeep Ram of Franklin Full time

    At Chrysler Dodge Jeep Ram of Franklin, we take pride in our longstanding commitment to delivering exceptional service to our community. As a leading dealership in the region, we are continuously on the lookout for dedicated and passionate individuals to enhance our team.What We ProvideComprehensive health coverageRetirement savings plan (401(k))Structured...


  • Franklin, Tennessee, United States Whole Foods Market IP, L.P. Full time

    Position Overview As a vital member of our team, the Customer Support Specialist plays a crucial role in fostering high engagement, productivity, and retention among new team members. This position involves collaborating closely with team leadership, training coordinators, and other skilled team members to deliver effective training programs tailored to our...


  • Franklin, Tennessee, United States Whole Foods Market IP, L.P. Full time

    Position Overview As a pivotal member of our team, the Customer Support Specialist plays a crucial role in fostering high engagement, productivity, and retention among new team members. This position involves collaborating closely with team leadership, training coordinators, and other skilled team members to ensure a seamless onboarding experience. The...


  • Franklin, Tennessee, United States United Community Bank Full time

    Job Summary: We are seeking a highly skilled Bilingual Customer Service Specialist to join our team at United Community Bank. As a key member of our Contact Center, you will be responsible for providing exceptional customer service to our clients while working in a fast-paced environment.Key Responsibilities:Respond to customer inquiries and resolve issues...


  • Franklin, Tennessee, United States Aton Full time

    Position: NOC Customer Support SpecialistLocation: RemoteCompany Overview:Aton is dedicated to developing innovative solutions that enhance safety and efficiency across various industries. Our commitment to employee growth is reflected in our RiSE talent development framework, which focuses on reaching, identifying, strengthening, and engaging our...


  • Franklin, Tennessee, United States Taco Bell - Columbia Ave. Full time

    Taco Bell - Columbia Ave. is on the lookout for a dedicated individual to fill the role of Cashier and Customer Service expert. This position combines elements of hospitality and operational duties, focusing on managing financial transactions, assisting patrons, and ensuring a pleasant dining atmosphere.As a Cashier and Customer Service expert, your key...


  • Franklin, Tennessee, United States Taco Bell - Columbia Ave. Full time

    Taco Bell - Columbia Ave. is looking for a dedicated individual to fill the role of Cashier and Customer Service expert. This position blends hospitality with operational tasks, focusing on managing financial transactions, assisting patrons, and ensuring an enjoyable dining atmosphere.As a Cashier and Customer Service expert, your duties will encompass...


  • Franklin, Tennessee, United States Care Now Full time

    Position OverviewThis role is eligible for performance-based incentives.About UsAt CareNow, we prioritize your growth and well-being. HCA Healthcare is dedicated to investing in our team members, committing substantial resources to support your career development.Employee BenefitsCareNow provides a comprehensive rewards package that promotes the health,...


  • Franklin, Tennessee, United States Care Now Full time

    Position OverviewThis role is eligible for performance-based incentives.About UsAt CareNow, we prioritize your growth as a Patient Representative. HCA Healthcare is dedicated to investing in our team members, committing substantial resources to enhance your career journey.Employee BenefitsCareNow provides a comprehensive rewards package designed to support...


  • Franklin, Tennessee, United States Williamson Medical Center Full time

    Opportunity at Williamson Medical CenterAbout Us: We are a leading healthcare provider dedicated to delivering high-quality medical services to our community.Position Overview: We are in search of a committed and enthusiastic Patient Services Specialist. This role is essential in ensuring that our patients receive outstanding care and support throughout...


  • Franklin, Tennessee, United States Flash Technology Full time

    Position Overview:The Customer Support Specialist plays a crucial role in the National Operations Center (NOC) at Flash Technology, ensuring that our operations run smoothly 24/7. This position is vital for maintaining the safety and compliance of aviation lighting systems, directly impacting the safety of air travel.Key Responsibilities:- Respond to...


  • Franklin, Tennessee, United States Innova Solutions Full time

    Position Overview:Innova Solutions is seeking a dedicated IMS Call Center Specialist to provide exceptional support in a remote capacity. This role is essential in assisting users of a specialized web application that offers vehicle technical information.Key Responsibilities:As an IMS Call Center Specialist, your duties will include:Assisting end users with...

  • Marketing Specialist

    12 hours ago


    Franklin, Tennessee, United States Mitsubishi Motors North America Full time

    About the RoleMitsubishi Motors North America is seeking a highly skilled Marketing Specialist to join our team. As a key member of our marketing department, you will be responsible for developing and executing marketing strategies that drive customer engagement and loyalty.Key ResponsibilitiesDevelop and implement marketing campaigns to increase customer...


  • Franklin, Tennessee, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a skilled and motivated Customer Service Representative to provide exceptional service to our customers and resolve any issues that may arise.Provide top-notch customer service to ensure customer satisfactionResolve customer complaints in a professional and timely mannerWork collaboratively with other team...


  • Franklin, Tennessee, United States SPX Full time

    Empowering the Innovators of Tomorrow. At SPX Technologies, we are dedicated to crafting advanced solutions that foster a safer, more efficient, and sustainable world. Our commitment to talent development through the RiSE framework allows us to Reach, Identify, Strengthen, and Engage our employees, ensuring their continuous growth. As a global leader in...


  • Franklin, Tennessee, United States Innova Solutions Full time

    Position Overview:Innova Solutions is seeking a dedicated IMS Call Center Specialist to provide exceptional support in a remote capacity. This role is essential for assisting users of a specialized web application that offers vehicle technical information.Key Responsibilities:As an IMS Call Center Specialist, your duties will include:Assisting end users with...


  • Franklin, Tennessee, United States David's Bridal Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at David's Bridal. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our clients.Key ResponsibilitiesCustomer Focus: Welcome...


  • Franklin, Tennessee, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues in a...


  • Franklin, Tennessee, United States Lennar Full time

    About LennarLennar is one of the nation's leading homebuilders, dedicated to making a positive impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service.Our TeamWe are seeking a highly motivated and customer-focused individual to join our team as a...


  • Franklin, Tennessee, United States MasterBrand Cabinets Full time

    Job DescriptionThe Customer Service Associate position plays a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for resolving customer inquiries and concerns in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve issues in a prompt and courteous...