Customer Service Specialist
2 weeks ago
This role is essential in delivering outstanding customer service and facilitating effective vehicle maintenance and repair operations. As a key point of contact between clients and the service department, you will provide insights on vehicle service alternatives, estimate costs, and manage service scheduling. This position demands a blend of excellent communication abilities, automotive expertise, and a focus on customer satisfaction. At Nelson Mazda Cool Springs, we pride ourselves on fostering a culture of growth and loyalty among our customers and team members, driven by our commitment to exceptional business practices and consumer experiences.
What We Provide:
- Comprehensive Health, Dental, and Vision insurance plans
- Additional Benefits: Long-Term/Short-Term Disability, Cancer, Accident, Life Insurance
- 401(k) Plan with a 100% company match up to 6%
- Gym Membership Discounts with LifeTime Fitness & Carbon Performance
- Four-Day Work Week
- 32 Hours of Paid Volunteer Time Off
- 40 Hours of Paid Time Off after 90 Days of Employment
- Manage service orders and the flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective assistance.
- Take ownership of the customer experience by completing additional tasks that leave a positive impression.
- Provide concierge-level support for all customer inquiries, whether via phone or in person, to guarantee the best service experience.
- Ensure that the daily inventory of technicians' time is consistently allocated to service customers.
- Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
- Maintain Customer Satisfaction scores at or above company benchmarks.
- Uphold company policies and adhere to established standards.
- Organized and approachable demeanor
- Excellent time management abilities
- Outstanding communication skills with customers and colleagues
- Professional and well-groomed appearance
- Proven track record of positive customer satisfaction outcomes
- Team-oriented and self-driven
- Valid driver's license with a clean driving record
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