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Customer Service Ambassador

2 months ago

Franklin, Tennessee, United States David's Bridal Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at David's Bridal. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our clients.

Key Responsibilities
  • Customer Focus: Welcome and engage with customers in a genuine and friendly manner, adapting your style to suit their needs and preferences.
  • Service Delivery: Utilize our systems and processes to manage customer flow and deliver a 5-star customer experience, meeting all service vows and operational checklist tasks.
  • Communication: Respond promptly to customer inquiries, provide product and service information, and build long-term relationships to meet or exceed customer satisfaction and loyalty.
  • Inventory Management: Process orders, receive shipments, and ensure first-quality standards for all merchandise.
  • Performance Management: Work to achieve daily, weekly, and monthly routines and tasks, planning time effectively and prioritizing tasks as needed.
  • Visual Merchandising: Support sale promotions and visual updates, ensuring a visually appealing store environment.
  • Team Collaboration: Adapt your style to support and influence team members, celebrating successes and open to coaching and feedback.
Requirements
  • Education: High school diploma or equivalent degree.
  • Experience: 1-2 years prior retail experience in an apparel, service, or specialty store environment, with prior experience with computerized POS systems preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a strong commitment to delivering exceptional customer service.
Benefits
  • Competitive Hourly Rate: Earn a competitive hourly rate, with opportunities for commission and bonuses.
  • Employee Discounts: Enjoy generous employee discounts on merchandise and services.
  • Benefits Package: Participate in our comprehensive benefits package, including vision care, supplemental insurances, 401(k) program, pet insurance, and more.
About David's Bridal

At David's Bridal, we are committed to embracing diversity, equity, and inclusion, and building a workforce that reflects the diversity of our customers. We strive to create a culture where all forms of diversity are celebrated and valued.