Branch Operations Manager
3 days ago
Job Title: Branch Launch Manager
Job Summary:
We are seeking a highly motivated and experienced Branch Launch Manager to lead the launch and setup of field operations in Boston, MA. The successful candidate will be responsible for building key relationships in the community, recruiting and onboarding new members, and ensuring strong customer service and good member experience.
Key Responsibilities:
- Direct and manage day-to-day operations, meetings, and activities in the Branch.
- Experience hiring talented candidates and managing, motivating, and leading teams.
- Provide guidance and leadership to team members, set team objectives, develop, train, mentor, and coach, conduct team performance reviews, and deliver ongoing team feedback and communication.
- Ensure expectations for compliance, quality performance, and professionalism.
- Set goals and targets for the branch and be responsible for their achievement.
- Oversee attendance and payments and microloan-related activities across all centers to ensure they are within guidelines.
- Build and improve relationships with current and potential new clients.
- Aim to preserve clients and renew clients' loans on a timely manner.
- Help promote and maintain a positive company image.
- Demonstrate ability to recognize conflict and implement positive, respectful resolutions.
- Understand customer needs and develop plans to address them.
- Resolve customer complaints quickly and effectively.
- Manage both in-person activities in the community and virtual activities with members.
- Manage the branch's loan portfolio growth and quality targets.
- Strategize or identify what needs to happen financially for the company to achieve its short- and long-term goals.
- Oversee employees to ensure quality and accuracy of loan amount and related activities, including compliance of loan criteria, disbursements, collections of repayment, and reconciliation of daily payments.
Requirements:
- Fluent in Spanish and English.
- Bachelor's degree or 5 years of experience.
- 2-4 years of managing a team.
- Customer-oriented mindset, problem-solving attitude.
- Excellent communication skills.
- Teamwork and leadership skills.
- Self-starter and ability to work independently.
- Attentive to detail and organized.
- Must be self-motivated, flexible, and able to manage several tasks at one time.
- Valid Driver's license required.
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