Senior Jira Service Management Engineer

1 week ago


Oakland, California, United States IT Solutions Inc Full time

Position: Senior Technical Developer (Jira Service Management)

Work Arrangement: Onsite - Full-time

Contract Type: Long-term

Overview: The Senior Technical Developer will be responsible for the construction, configuration, and management of a cloud-based Jira Service Management (JSM) solution provided by Atlassian.

Key Responsibilities:

  • Engage with IT leadership, business analysts, vendors, and cross-functional teams to configure and deliver effective JSM solutions.
  • Collaborate with the JSM technical team to create scalable, efficient, and maintainable solutions utilizing Atlassian tools such as JSM and Jira.
  • Develop customized configurations, workflows, automation processes, reports, and integrations tailored to user specifications.
  • Oversee the configuration, administration, and enhancement of the JSM platform, including both customer and agent portals.
  • Manage integrations of Atlassian products with various systems and applications, including SAML SSO, Workday, and Teams.
  • Handle license management and related administrative tasks.
  • Address implementation challenges, escalations, and follow up on action items.
  • Provide consistent updates on project progress to relevant stakeholders.

Qualifications:

  • 6-8 years of experience with the Atlassian suite, particularly JSM, Jira, and Confluence.
  • Prior experience in administration and development of at least one ITSM tool (e.g., ServiceNow) is essential.
  • A proactive and eager learner with a strong desire to adapt.
  • Experience in application configuration is required.
  • Familiarity with integrating Atlassian products with other systems, including Exchange, Teams, and Zoom.

The salary range provided for this contract role represents our good faith estimate for this position. Individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location, and other relevant factors during the interview process. In addition to compensation, the company offers eligible W2 employees a comprehensive and competitive benefits package.

IT Solutions, Inc. is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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