Guest Services Supervisor

1 week ago


Redondo Beach, California, United States The Portofino Hotel & Marina, a Noble House Hotel Full time
Benefits

$300 Sign-On Bonus

Complimentary Meals

Medical, Dental, Vision, 401K, Life Insurance

Discount Rates in our Noble House Hotels and Resorts Portfolio

Career Development Opportunities

We are seeking a Front Desk Supervisor to oversee our Front Office operations.

The Front Desk Supervisor will play a crucial role at the Front Desk of The Portofino Hotel and Marina. This position entails delivering a warm, attentive, and responsive service experience to all guests from check-in to check-out. Additionally, you will be instrumental in mentoring new hires by setting a positive example and supporting management in the training process.

This description serves as a guideline for the role; however, it is not exhaustive. As we evolve our service offerings, additional responsibilities may be assigned to address ongoing operational needs.

Key Responsibilities
  • Demonstrate a passion for providing exceptional service and hospitality.
  • Exhibit excellent verbal and written communication abilities.
  • Showcase strong leadership capabilities.
  • Employ effective problem-solving techniques.
  • Build and maintain outstanding relationships with guests.
  • Take pride in your role and the property.
  • Respond promptly and genuinely to guest requests.
  • Display excellent interpersonal skills and guest service.
  • Maintain organization, proactivity, productivity, and a positive attitude.
  • Make clear and efficient decisions under pressure.
Desired Qualifications
  • Demonstrated leadership and supervisory experience.
  • Familiarity with training and development practices.
Work Environment

Located in a serene setting, our hotel offers a wide range of amenities and activities in a prime location. With 168 rooms, various dining options, banquet facilities, guest activities, and a marina, your role will encompass diverse operational tasks.

Commitment to Diversity & Inclusion

Noble House Hotels & Resorts and The Portofino Hotel & Marina are proud to be Equal Opportunity Employers. We do not discriminate based on race, sex, age, color, religion, national origin, marital status, veteran status, disability status, or any other basis prohibited by law.

Noble House Hotels & Resorts

Our properties are uniquely designed to reflect their individual merits. The true essence of Noble House Hotels & Resorts lies in our people and the local culture. We are dedicated to providing exceptional service and memorable experiences, seeking team members who embody our core values of Caring, Integrity, and Respect.

Salary Description

$20/hour

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