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Guest Services Supervisor

2 months ago

Redondo Beach, California, United States The Portofino Hotel & Marina, a Noble House Hotel Full time
Position Overview

Role Summary:

The Portofino Hotel & Marina is seeking a dedicated Front Desk Supervisor to enhance our Front Office operations. This role is pivotal in ensuring our guests receive exceptional service throughout their stay.

Key Responsibilities:

  • Deliver a warm and welcoming experience to all guests upon arrival and departure.
  • Guide and mentor new team members, fostering a culture of excellence and service.
  • Collaborate with management to facilitate training programs for staff.
  • Adapt to evolving service offerings and operational needs, taking on additional responsibilities as required.

Essential Qualifications:

  • A genuine passion for hospitality and guest satisfaction.
  • Strong verbal and written communication abilities.
  • Proven leadership and supervisory experience.
  • Exceptional problem-solving skills and the ability to maintain composure under pressure.
  • Ability to build rapport and maintain positive relationships with guests and team members.
  • Self-motivated with a proactive approach to tasks.
  • Organizational skills with a focus on efficiency and productivity.

Desired Experience:

  • Demonstrated leadership capabilities in a hospitality setting.
  • Experience in training and development of staff.

Work Environment:

Located in a picturesque setting, The Portofino Hotel & Marina offers a unique blend of amenities and activities. With a variety of accommodations and services, our team thrives in a dynamic and engaging atmosphere.

Commitment to Diversity:

At Noble House Hotels & Resorts, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences.