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Guest Services Supervisor

2 months ago

Redondo Beach, California, United States The Portofino Hotel & Marina, a Noble House Hotel Full time
Benefits

$300 Sign-On Bonus

Complimentary Meals

Medical, Dental, Vision, 401K, Life Insurance

Discount Rates in our Noble House Hotels and Resorts Portfolio

Career Development Opportunities

Position Overview:

We are seeking a Guest Services Supervisor to oversee our Front Office operations. This role is essential in ensuring that our guests receive a warm, attentive, and efficient service experience from check-in to check-out. You will play a key role in mentoring new team members, guiding them through their training process, and setting a standard of excellence in service.

Key Responsibilities:
  • Deliver outstanding service and hospitality to all guests.
  • Foster a positive and collaborative team environment.
  • Assist in the training and development of new staff members.
  • Respond promptly and effectively to guest inquiries and requests.
  • Maintain a high level of organization and efficiency in daily operations.
  • Demonstrate strong leadership and problem-solving abilities.
Qualifications:
  • Proven experience in a supervisory role within the hospitality industry.
  • Strong communication skills, both verbal and written.
  • Ability to build rapport with guests and team members.
  • Self-motivated with a positive attitude and a proactive approach.
  • Ability to make quick and effective decisions under pressure.
About Us:

Located in a picturesque setting, our hotel offers a unique blend of amenities and activities, providing a memorable experience for our guests. With a commitment to diversity and inclusion, we are proud to be an Equal Opportunity Employer, fostering a workplace where everyone can thrive based on their individual qualifications and performance.

Salary:

$20/hour