Customer Success Manager

4 weeks ago

Washington, Washington, D.C., United States Trellix Full time

About the Role:

The Customer Success Manager at Trellix is responsible for driving customer loyalty, adoption, and successful implementation of our solutions. This involves consulting with customers at all levels, articulating the value of our products and services, and inspiring the adoption of our offerings. The CSM must also manage both the health and renewal motions of customer accounts, driving renewal deals from start to finish, while identifying opportunities for upgrades and cross-sells.

Key Responsibilities:

  • Serve as the primary post-sale point of contact for clients/customers
  • Use in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products/services
  • Demonstrate product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s)/services
  • Hold direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products/services
  • Ensure best practices are adopted for product use
  • May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support

What We Offer:

Trellix is a global company redefining the future of cybersecurity and soulful work. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

  • Customer Success Manager

    4 weeks ago

    Washington, Washington, D.C., United States LHH Recruitment Solutions Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at LHH Recruitment Solutions. As a Customer Success Manager, you will be responsible for building strong relationships with our clients, understanding their needs, and collaborating with internal teams to drive customer success.Key Responsibilities:...

  • Customer Success Manager

    4 weeks ago

    Washington, Washington, D.C., United States T-Rex Solutions Full time

    Job DescriptionT-Rex Solutions is seeking a highly skilled Customer Success Manager to lead the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positive experience while engaging with the ECIS...

  • Customer Success Director

    1 month ago

    Washington, Washington, D.C., United States T-Rex Solutions Full time

    Job Title: Customer Success ManagerAt T-Rex Solutions, we are seeking a highly skilled Customer Success Manager to lead our Customer Success Team. This role will be responsible for providing direction to Technical Delivery Managers (TDMs) and ensuring that project teams meet customer needs and deliver high-quality services.Key Responsibilities:Facilitate the...

  • Customer Success Advocate

    4 weeks ago

    Washington, Washington, D.C., United States Goodshuffle Pro Full time

    About the Role:We're seeking a skilled Customer Success Manager to join our team at Goodshuffle Pro. As a strategic partner to our clients, you'll be responsible for driving value and promoting account expansion and retention.You'll work closely with our Sales, Product, and Customer Success teams to ensure a seamless client journey from new or existing users...

  • Customer Success Advocate

    4 weeks ago

    Washington, Washington, D.C., United States Please Assist Me Full time

    At Please Assist Me, we are seeking a skilled Customer Success Advocate to join our team. As a key member of our operations team, you will be responsible for remotely managing a portfolio of high-touch clients, providing exceptional service and support to ensure their satisfaction.The ideal candidate will have a strong background in customer service, with a...

  • Customer Success Liaison

    4 weeks ago

    Washington, Washington, D.C., United States Magnet Ltd. Full time

    Job Summary:At Magnet Ltd., we are seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer-facing department, you will be responsible for building and maintaining strong relationships with our clients, identifying their needs, and providing exceptional customer service.Key Responsibilities:Respond to inbound...

  • Customer Success Associate

    1 month ago

    Washington, Washington, D.C., United States Magnet Ltd. Full time

    Job SummaryWe are seeking a highly skilled Customer Success Associate to join our team at Magnet Ltd. The ideal candidate will have excellent communication and problem-solving skills, with the ability to build strong relationships with clients and drive business growth.Key ResponsibilitiesBuild and maintain strong relationships with clients to understand...

  • Client Success Manager

    4 weeks ago

    Washington, Washington, D.C., United States Pinnacle Infotech Inc Full time

    pbAbout the Position/b/ppThe Client Success Manager will be the primary point of contact for assigned accounts, responsible for nurturing the business relationship to optimize retention, satisfaction, and engagement with the brand. This includes onboarding new clients to Pinnacle, supporting the Production team, and representing Pinnacle Infotech at industry...

  • College Success Manager

    1 month ago

    Washington, Washington, D.C., United States Generation Hope Full time

    Job Title: College Success ManagerGeneration Hope is seeking a highly motivated and experienced College Success Manager to join our team. This role will play a critical part in supporting our Scholars in achieving their academic goals and overcoming obstacles that may hinder their success.Job Summary:The College Success Manager will work closely with the...

  • Customer Success Advocate

    4 weeks ago

    Washington, Washington, D.C., United States Please Assist Me Full time

    Job DescriptionWe are seeking a skilled Client Experience Specialist to join our team at Please Assist Me. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service.The Client Experience Specialist will be responsible for remotely managing a portfolio of high-touch clients,...

  • Cybersecurity Analyst

    1 month ago

    Washington, Washington, D.C., United States Customer Value Partners Full time

    Job DescriptionCybersecurity Analyst - Zero Trust Implementation SpecialistWe are seeking a highly skilled Cybersecurity Analyst to join our team at Customer Value Partners. As a Cybersecurity Analyst - Zero Trust Implementation Specialist, you will play a critical role in the implementation of Zero Trust security strategies and roadmaps based on...

  • Senior Customer Success Manager

    4 weeks ago

    Washington, Washington, D.C., United States T-Rex Solutions Full time

    h3JobDescription/h3pT-RexSolutionsisseekingaSeniorCustomerSuccessManagertoleadtheCustomerSuccessTeam,providingdirectiontoTechnicalDeliveryManagers(TDMs).TDMsarededicatedtospecificOITcustomeruserorganizationswiththeresponsibilitytodelightthecustomersandprovideapositiveexperiencewhileengagingwiththeECISplatform./ppTheCustomerSuccessTeamhastwoprimaryfunctions:/...

  • Customer Relationship Manager

    4 weeks ago

    Washington, Washington, D.C., United States Aurora Ripple Enterprises Full time

    Aurora Ripple Enterprises is a leading consulting sales and marketing firm specializing in telecommunications. Our team is seeking a highly motivated Customer Relationship Manager to help our clients' popular household brands maximize profitability and increase brand exposure through innovative revenue capabilities.We are looking for a self-starter to assist...

  • Product Marketing Manager

    1 month ago

    Washington, Washington, D.C., United States Sandata Technologies Full time

    About Sandata TechnologiesSandata Technologies is a leading provider of software technology solutions serving home care and I/DD agencies, managed care organizations, and state payer programs throughout the United States. Our solution has been implemented by 15,000 Provider Agencies, 19 State Payers, and 50 MCO Payers to ensure their compliance with changes...

  • Senior Manager, Learning Management and Customer Experience

    1 month ago

    Washington, Washington, D.C., United States American Pharmacists Assoc Full time

    Job Title: Senior Manager, Learning Management and Customer ExperienceAt the American Pharmacists Association, we are seeking a highly skilled and experienced Senior Manager to lead our Learning Management and Customer Experience team. As a key member of our organization, you will be responsible for developing and implementing innovative learning solutions...

  • Academic Success and Bar Preparation Instructor Position

    4 weeks ago

    Washington, Washington, D.C., United States InsideHigherEd Full time

    Job SummaryThe University of South Carolina is seeking an Academic Success Instructor to support the overall academic mission of the Law School. The successful candidate will assist in the design and implementation of an academic success and bar preparation program that encourages high levels of academic performance for all students. This will involve...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Walgreens Full time

    Job SummaryAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This role involves registering sales on assigned cash registers, providing customers with courteous, friendly, and efficient checkout service, and engaging customers and patients by greeting them and offering...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States CODICE Full time

    Job DescriptionAt CODICE, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for assisting enrollees in selecting the most appropriate MCO and PCP, taking into account each individual's needs and location.Duties and ResponsibilitiesAssist enrollees in selecting the...

  • Customer Service Representative

    3 weeks ago

    Washington, Washington, D.C., United States Guest Services, Inc Full time

    Job Title: Retail CashierLocation: Guest Services, Inc. - American History BranchWe are seeking a detail-oriented and customer-focused Retail Cashier to join our team at the American History Branch of Guest Services, Inc. As a Retail Cashier, you will be responsible for providing exceptional customer service, handling transactions, and maintaining a clean...

  • Customer Systems Support Call Center Manager

    4 weeks ago

    Washington, Washington, D.C., United States IntrinsiQ Specialty Solutions, Inc Full time

    Job SummaryAs a Customer Systems Support Call Center Manager at IntrinsiQ Specialty Solutions, Inc, you will be responsible for leading a team of Call Center Technicians who provide strategic customer support and training for AmerisourceBergen applications/systems. Your primary focus will be on delivering an exceptional customer experience.Key...