Senior Customer Success Manager

4 weeks ago

Washington, Washington, D.C., United States T-Rex Solutions Full time

h3JobDescription/h3pT-RexSolutionsisseekingaSeniorCustomerSuccessManagertoleadtheCustomerSuccessTeam,providingdirectiontoTechnicalDeliveryManagers(TDMs).TDMsarededicatedtospecificOITcustomeruserorganizationswiththeresponsibilitytodelightthecustomersandprovideapositiveexperiencewhileengagingwiththeECISplatform./ppTheCustomerSuccessTeamhastwoprimaryfunctions:/pulliMaintainsactiverelationshipswithcustomerstoensurethatprojectteamsaremeetingtheirneedsandthattheirrequestsfornewcapabilitiesareunderstoodandconsidered;and/liliWorksacrossgroupstohelpresolveconflictingrequirementsandpriorities./li/ulpThispositionwilltypicallybelocatedineitherColoradoSprings,CO,Stennis,MS,Chandler,AZ,NationalCapitolRegion(NCR)orRemotewhereapplicable.Candidateswhomeettheminimumqualifications,appropriateclearancelevel,andaregeographicallyaligned(ortheabilitytorelocate)willbeconsideredfirst./ppbKeyResponsibilities:/b/pulliFacilitatesevaluationofECIStechnicalrequirements(includingDirectorate-specificone),determinesresourcesneededtomeetthoserequirements,andassignsTechnicalDeliveryManagers(TDMs)tomanageprojects/liliProvidescustomerrequirementstotheArchitecture,Engineering,andIntegrationManager/liliEnsuresthatallTDMspro-activelyinformcustomersofnewandimprovedserviceofferings/liliReviewsdeliveryprogressacrossmultipleprojects/liliDevelopssuccessmetricsthatarerelevantandtimely,includingadoptionmeasures,customersatisfactionscores,andissuemonitoringandresolutionmeasurements/liliReportstotheBPA(BlanketPurchaseAgreement)TaskOrderPM(ProgramManager)/li/ulpbRequirements:/b/pulliAtleastten(10)yearsofprofessionalexperienceinasacustomer-facingconsultant/liliFamiliaritywithFederalGovernmentcontracting,anddemonstrableexperienceleadingacustomerfacingfederalcontractteam/liliEight(8plus)yearsofexperienceoverseeingthedeliveryofITinfrastructureandorappprojectsandservices/liliExtensiveexperienceinteractingwithseniorcustomerswhoseorganizationsconsumeITservices/liliWell-versedknowledgeofcloudofferingsfromAWS,Azure,andGoogle,withdemonstrableabilitytoexplaintherelativevalueofdifferentcloudcomponentsorutilities/liliEffectiveteamleadershipskills,includingriskmanagement,skilldevelopment,taskprioritization,performancemanagement,andmentoring/coachingofcross-functionalteammembers/liliProvenabilitytomanagemultipledemandssimultaneously/liliDemonstratedrecordofsuccessmotivatingteamstodeliverconsistentlyhigh-qualitycustomerservice/liliClearanceRequirement:PublicTrustclearanceorhigher;PublicTrustclearancewithDeptofHomelandSecurity(DHS)orCustoms&BorderProtection(CBP)preferred/liliPMPcertification/liliActivePublicTrustClearance/li/ulpbDesiredSkills:/b/pulliAgilecertification/liliCloudcertification/liliDHSCBPclearance/li/ulpbAboutT-RexSolutions/b/ppT-RexSolutions,LLCisaprovenmid-tierbusinessprovidingdata-centricmissionservicestotheFederalgovernment.Wedesign,integrate,secure,anddeployadvancedtechnicalsolutionsforourcustomerssotheycanefficientlyfulfilltheircriticalobjectives.T-RexoffersbothITandprofessionalservicestonumerousFederalagenciesandisaleaderinprovidinghighqualityandinnovativesolutionsintheareasofCloudandInfrastructureServices,CyberSecurity,andBigDataEngineering./ppT-Rexiscommittedtocreatingaculturethatsupportsthedevelopmentofeveryemployee'spersonalandprofessionallives.Weoffercompetitivesalaries,performancebonuses,trainingandeducationalreimbursement,Transamerica401(k)andCignahealthcarebenefits./ppT-RexisanEqualOpportunityEmployer.Allqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,religion,color,sex(includingpregnancy,genderidentity,andsexualorientation),parentalstatus,nationalorigin,age,disability,familymedicalhistoryorgeneticinformation,politicalaffiliation,militaryservice,orothernon-meritbasedfactors./ppTheannualbasesalaryrangeforthispositionis$150,000-$185,000.Pleasenotethatthesalaryinformationisageneralguidelineonly.T-Rexconsidersfactorssuchas(butnotlimitedto)scopeandresponsibilitiesoftheposition,candidate'sworkexperience,education/training,keyskills,internalpeerequity,aswellasmarketandbusinessconsiderationswhenextendinganoffer./ppT-Rexoffersadiverseandcollaborativeworkenvironment,excitingopportunitiesforprofessionalgrowth,andgenerousbenefits,including:PTOavailabletouseimmediatelyuponjoining(proratedbasedonstartdate),paidparentalleave,individualandfamilyhealth,vision,anddentalbenefits,annualbudgetfortraining,professionaldevelopmentandtuitionreimbursement,anda401(k)planwithcompanymatchfullyvestedafter60daysofemploymentamongotherbenefits.

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