College Success Manager

1 month ago

Washington, Washington, D.C., United States Generation Hope Full time
Job Title: College Success Manager

Generation Hope is seeking a highly motivated and experienced College Success Manager to join our team. This role will play a critical part in supporting our Scholars in achieving their academic goals and overcoming obstacles that may hinder their success.

Job Summary:

The College Success Manager will work closely with the Director of DC Programming to manage the Generation Hope Scholar Program, which provides comprehensive support to teen parents in college. This includes designing and implementing programming that challenges, engages, inspires, and supports our Scholars, as well as managing a small caseload of up to 10 Scholars and providing academic, holistic, and culturally competent support to ensure they earn their degrees.

Key Responsibilities:
  • Design and execute strategies for serving specific populations of students, such as student fathers, Deferred Action Childhood Arrivals (DACA) students, and First Generation college students.
  • Ensure Scholars receive stellar training by collaborating with program staff and the Events Manager to plan in-service training and the Summer Bridge program each year.
  • Work with the Operations department and Program Assistant to oversee the tuition disbursement process.
  • Maintain in-depth knowledge of both federal and school-specific financial aid policies and procedures to provide training and support to staff and Scholars.
  • Provide ongoing and consistent support to Generation Hope mentors by assessing their experiences as mentors annually and providing various opportunities throughout the year for feedback.
Requirements:
  • Bachelor's degree.
  • At least five years of experience working with youth, particularly youth from marginalized communities.
  • At least two years of experience with college counseling and/or case management.
  • Ability to analyze and interpret program performance data and make data-driven adjustments to maximize impact.
  • Compelling and confident public speaker who is comfortable speaking and presenting in both formal and informal settings.
  • Personal and professional commitment to understanding and dismantling systemic and institutional racism.
  • Strong relationship-builder who can connect with a diverse range of people and groups and inspire people to action.
  • Excellent written, oral, and verbal communication skills with keen attention to detail and strong organizational skills.
  • Fantastic customer service ethic and high expectations for quality.
  • Experience planning and facilitating or co-leading workshops and events.
Preferred Qualifications:
  • Experience with working with teen parents.
  • Master's degree in Education or a graduate certificate in higher education.
  • Experience with program evaluation.
  • Bilingual Spanish/English.
  • Understanding of the college financial aid process and financial aid options and of public benefits and services available for low-income populations in the D.C. metro area.
Benefits:

Generation Hope provides full benefits, including 403(b), health, dental, and paid time off. More information on benefits can be found at [insert link].

As a safeguard to the health of our employees, participants, and community, all new hires must be fully vaccinated against COVID-19 by the employment start date. Our full vaccination policy is available here.

Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.

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