Customer Success Associate

1 month ago

Washington, Washington, D.C., United States Magnet Ltd. Full time
Job Summary

We are seeking a highly skilled Customer Success Associate to join our team at Magnet Ltd. The ideal candidate will have excellent communication and problem-solving skills, with the ability to build strong relationships with clients and drive business growth.

Key Responsibilities
  • Build and maintain strong relationships with clients to understand their needs and provide tailored solutions.
  • Facilitate quotes and submit them to clients in a timely manner.
  • Respond to client requests and resolve issues in a professional and courteous manner.
  • Attend meetings and provide updates on client progress.
  • Research and handle client claims, and provide solutions to resolve issues.
  • Order process and update order tracking to ensure seamless delivery.
  • Generate re-do orders and return customer voicemails in a timely manner.
  • Enter client sample requests and cross-train with peer roles.
  • Order hold follow-up and respond to website chat requests.
Requirements
  • High School Diploma or G.E.D.
  • Minimum one to three years customer service experience.
  • Strong organizational skills and ability to work independently.
  • Computer literate and proficient in Microsoft Office.
  • Good business skills, sales and marketing background, and data entry skills.
  • Good oral and written communication skills, negotiation skills, and customer service ability.
  • QA skills, good interpersonal relationships, problem-solving abilities, and multi-tasking skills.
Work Environment

Our office is a climate-controlled environment, providing a comfortable and productive workspace.

Physical Demands

The associate will be required to stand, walk, climb, stoop, talk, hear, reach, grasp with hands, feel, and sit frequently. Occasionally, the associate may need to kneel, push, and pull to move objects. The associate must exert up to 5 pounds of force occasionally and/or a light amount of force frequently to lift, carry, push, pull, or otherwise move objects.

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