Customer Success Advocate

4 weeks ago

Washington, Washington, D.C., United States Goodshuffle Pro Full time
About the Role:

We're seeking a skilled Customer Success Manager to join our team at Goodshuffle Pro. As a strategic partner to our clients, you'll be responsible for driving value and promoting account expansion and retention.

You'll work closely with our Sales, Product, and Customer Success teams to ensure a seamless client journey from new or existing users to brand evangelists.

This role requires a high level of personal accountability for results and a willingness to go the extra mile for our clients.

Key Responsibilities:

  • Serve as a trusted advisor for our customers, delivering top-notch day-to-day support and consultative guidance.
  • Convey Goodshuffle Pro's value to users through a consultative sales approach, personalized education, and a can-do attitude.
  • Promote customer adoption of new software features, educational resources, and drive upsell opportunities.
  • Address, resolve, and record customer issues or requests related to business growth, product features, and general account satisfaction.
  • Analyze customer engagements and drive improvements to Goodshuffle Pro's processes.
  • Work closely with the Sales team to develop and execute plans to nurture relationships with clients and grow and retain accounts.

Requirements:

  • Minimum 4+ years of work experience in client success, account management, partnerships, customer service, and/or implementation/delivery.
  • Customer-obsessed with a strong desire to see clients succeed.
  • Ability to learn new technology quickly and thoroughly.
  • Outstanding verbal and written communication skills.
  • Patience and skill in communicating technical concepts to non-technical people.
  • Demonstrated solution-oriented mindset.
  • Exceptional emotional intelligence and people skills.
  • A knack for persuasion and reframing situations with positivity.
  • Openness to giving and receiving constructive feedback.
  • Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution.

Benefits:

  • Full Health Care (including Dental, Vision, HSA, FSA, LTD, AD&D).
  • Unlimited PTO.
  • 401k (with matching).
  • Commuter Benefits ($100/mo).
  • WFH Flexibility (depending on tenure and target hitting).

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