Customer Success Director

5 days ago

Washington, Washington, D.C., United States T-Rex Solutions Full time
Job Title: Customer Success Manager

At T-Rex Solutions, we are seeking a highly skilled Customer Success Manager to lead our Customer Success Team. This role will be responsible for providing direction to Technical Delivery Managers (TDMs) and ensuring that project teams meet customer needs and deliver high-quality services.

Key Responsibilities:
  • Facilitate the evaluation of ECIS technical requirements and determine resources needed to meet those requirements.
  • Assign Technical Delivery Managers (TDMs) to manage projects and ensure that all TDMs proactively inform customers of new and improved service offerings.
  • Review delivery progress across multiple projects and develop success metrics that are relevant and timely.
  • Report to the BPA Task Order PM and ensure that all customer requirements are met.
Requirements:
  • At least ten (10) years of professional experience in a customer-facing role.
  • Familiarity with Federal Government contracting and experience leading a customer-facing federal contract team.
  • Eight (8) years of experience overseeing the delivery of IT infrastructure and/or app projects and services.
  • Extensive experience interacting with senior customers whose organizations consume IT services.
  • Well-versed knowledge of cloud offerings from AWS, Azure, and Google, with the ability to explain the relative value of different cloud components or utilities.
  • Effective team leadership skills, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
  • Proven ability to manage multiple demands simultaneously and motivate teams to deliver consistently high-quality customer service.
  • Active Top Secret Security clearance with Dept of Homeland Security (DHS) or Customs & Border Protection (CBP) preferred.
  • PMP certification.
Desired Skills:
  • Agile certification.
  • Cloud certification.
  • DHS CBP clearance.

T-Rex Solutions is an Equal Opportunity Employer. We offer a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including PTO, paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development, and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment.

The annual base salary range for this position is $120,000 - $150,000. Please note that the salary information is a general guideline only and may vary based on factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations.

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