Customer Success Director
5 days ago
At T-Rex Solutions, we are seeking a highly skilled Customer Success Manager to lead our Customer Success Team. This role will be responsible for providing direction to Technical Delivery Managers (TDMs) and ensuring that project teams meet customer needs and deliver high-quality services.
Key Responsibilities:- Facilitate the evaluation of ECIS technical requirements and determine resources needed to meet those requirements.
- Assign Technical Delivery Managers (TDMs) to manage projects and ensure that all TDMs proactively inform customers of new and improved service offerings.
- Review delivery progress across multiple projects and develop success metrics that are relevant and timely.
- Report to the BPA Task Order PM and ensure that all customer requirements are met.
- At least ten (10) years of professional experience in a customer-facing role.
- Familiarity with Federal Government contracting and experience leading a customer-facing federal contract team.
- Eight (8) years of experience overseeing the delivery of IT infrastructure and/or app projects and services.
- Extensive experience interacting with senior customers whose organizations consume IT services.
- Well-versed knowledge of cloud offerings from AWS, Azure, and Google, with the ability to explain the relative value of different cloud components or utilities.
- Effective team leadership skills, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
- Proven ability to manage multiple demands simultaneously and motivate teams to deliver consistently high-quality customer service.
- Active Top Secret Security clearance with Dept of Homeland Security (DHS) or Customs & Border Protection (CBP) preferred.
- PMP certification.
- Agile certification.
- Cloud certification.
- DHS CBP clearance.
T-Rex Solutions is an Equal Opportunity Employer. We offer a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including PTO, paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development, and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment.
The annual base salary range for this position is $120,000 - $150,000. Please note that the salary information is a general guideline only and may vary based on factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations.
-
Customer Success Strategist
3 weeks ago
Washington, Washington, D.C., United States ECP Full timeAbout ECPECP is a leading SaaS solution that empowers senior living communities to deliver exceptional care to their residents. With a presence in over 7,500 communities worldwide, we're committed to expanding our reach and scope of services through innovative product development and customer engagement.Job SummaryWe're seeking a highly motivated Customer...
-
Customer Success Manager
2 days ago
Washington, Washington, D.C., United States primer Full timeCustomer Success ManagerAt Primer, we're looking for a seasoned Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for managing and expanding our work with U.S. national security customers, particularly within the Intelligence Community and Department of Defense.Our Customer Success team is highly...
-
Customer Success Manager
6 days ago
Washington, Washington, D.C., United States Lilt Full timeAbout LILTLILT is a pioneering AI solution for enterprise translations, empowering global organizations to adopt a true AI translation strategy that focuses on business outcomes.Our cutting-edge Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enable seamless integration with existing workflows, ensuring hyper-accurate, business-focused...
-
Customer Success Manager
2 weeks ago
Washington, Washington, D.C., United States Rocket Software Full timeCustomer Success ManagerWe are seeking a highly motivated and customer-centric Customer Success Manager to join our team at Rocket Software. As a key member of our Customer Success Management team, you will play a crucial role in ensuring our customers achieve their goals and objectives.Key Responsibilities:Research and understand product usage for assigned...
-
Customer Success Manager
2 days ago
Washington, Washington, D.C., United States LHH Recruitment Solutions Full timeJob DescriptionLHH Recruitment Solutions is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building strong relationships with clients, understanding their needs, and collaborating with internal teams to drive customer success. This is a temporary position that will extend through...
-
Customer Success Manager
1 month ago
Washington, Washington, D.C., United States Wisedocs AI Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Wisedocs AI. As a key member of our customer-facing team, you will be responsible for ensuring the success of our small to medium-sized business customers on our platform.Key ResponsibilitiesOnboarding and Ongoing Customer Training: Educate customers, gather and...
-
Employee Success Business Partner Director
3 weeks ago
Washington, Washington, D.C., United States Salesforce Full timeAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and...
-
Customer Success Account Manager
3 weeks ago
Washington, Washington, D.C., United States Microsoft Full timeJob Title: Customer Success Account ManagerWe are seeking a highly motivated and passionate Customer Success Account Manager to drive program management for customer accounts with significant cross-cloud workload engagements. As a key member of our team, you will be responsible for accelerating cloud adoption from pilot to production for customers' cloud...
-
Senior Customer Success Manager
6 days ago
Washington, Washington, D.C., United States Censys Full timeUnlock Customer Success with CensysCensys is a pioneering force in internet and cloud expertise, empowering customers through innovative Attack Surface Management solutions. As a Senior Customer Success Manager, you'll be part of our North America Customer Success team, driving growth and success for our esteemed clients.Key Responsibilities:Manage customer...
-
Senior Manager of Customer Success
17 hours ago
Washington, Washington, D.C., United States Sev1Tech Full timeJob Summary:We are seeking a highly skilled and experienced Senior Manager of Customer Success to lead our Customer Success Team. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth through strategic partnerships.Key Responsibilities:Lead the Customer Success Team to ensure seamless...
-
Customer Success Liaison
6 days ago
Washington, Washington, D.C., United States Magnet Ltd. Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Success Associate to join our team at Magnet Ltd. The ideal candidate will have excellent communication skills, a strong ability to build relationships, and a passion for delivering exceptional customer service.Key ResponsibilitiesBuild and maintain strong relationships with clients to...
-
Senior Manager of Customer Success
2 days ago
Washington, Washington, D.C., United States Sev1Tech Full timeJob Title: Senior Manager of Customer SuccessSev1Tech is seeking a seasoned professional to lead our Customer Success Team, providing strategic direction to Technical Delivery Managers (TDMs). The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and execute...
-
Customer Success Associate
22 hours ago
Washington, Washington, D.C., United States Magnet Ltd. Full timeJob SummaryWe are seeking a highly skilled Customer Success Associate to join our team at Magnet Ltd. The ideal candidate will have excellent communication and problem-solving skills, with the ability to build strong relationships with clients and drive business growth.Key ResponsibilitiesBuild and maintain strong relationships with clients to understand...
-
Senior Manager of Customer Success
2 weeks ago
Washington, Washington, D.C., United States Sev1Tech Full timeJob Title: Capabilities Development and Improvement ManagerSev1Tech is seeking a highly skilled Capabilities Development and Improvement Manager to lead our Customer Success Team. As a key member of our team, you will provide direction to Technical Delivery Managers (TDMs) and ensure that our customers receive exceptional service.Key...
-
Mission Success Director
1 month ago
Washington, Washington, D.C., United States Vannevar Labs Full timeAbout Vannevar LabsVannevar Labs is a cutting-edge defense software company that empowers public servants to keep our country safe. We believe in the importance of public service and strive to improve our democracy and government through innovative technology.Job SummaryWe are seeking a highly skilled Mission Success Lead to execute our deployments and...
-
Senior Manager of Customer Success
3 weeks ago
Washington, Washington, D.C., United States Sev1Tech Full timeJob Title: Capabilities Development and Improvement ManagerSev1Tech is seeking a highly skilled Capabilities Development and Improvement Manager to lead our Customer Success Team. As a key member of our team, you will provide direction to Technical Delivery Managers (TDMs) and work closely with customers to ensure their needs are met.Key...
-
Managing Director, Research Partner Success
5 days ago
Washington, Washington, D.C., United States DaVita Full timeAbout EABEAB is a leading provider of data-driven insights and best-in-class capabilities to higher education institutions. Our mission is to make education smarter and our communities stronger. We work with over 2,800 institutions to drive transformative change through data-driven insights and innovative solutions.The RoleWe are seeking a Managing Director,...
-
Customer Success Manager
2 days ago
Washington, Washington, D.C., United States Lilt Full timeJob DescriptionLILT is a leading AI solution for enterprise translations, empowering global organizations to adopt a true AI translation strategy. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our most valuable customers.You will serve as the primary point of contact for these customers, building and...
-
Database Performance Engineer
2 days ago
Washington, Washington, D.C., United States Oracle Full timeJob DescriptionThe Customer Success Database Performance Engineer position is a key role in Oracle's Cloud Infrastructure team. As a reactive engagement specialist, you will work directly with customers to resolve database performance issues affecting their Oracle OMCS applications.You will be responsible for collaborating with customers, Oracle lines of...
-
Director, Directorate of Construction
6 days ago
Washington, Washington, D.C., United States Department Of Labor Full timeJob DescriptionJob Title: Director, Directorate of ConstructionJob Summary: We are seeking a highly experienced and skilled Director to lead our Directorate of Construction. The successful candidate will be responsible for providing executive leadership and direction in the formulation, development, and execution of assigned program functions.Key...