Retail Sales Representative

2 weeks ago

Coppell, Texas, United States Ace Hardware Full time


About Jabo's Ace Hardware:

Jabo's Ace Hardware is a community-focused, independently owned hardware retailer dedicated to providing more than just basic hardware supplies.

Established in 2005, we have expanded to a five-store chain with a commitment to growth and customer satisfaction.

If you are looking to be part of a dynamic and expanding retail leader, Jabo's Ace Hardware could be the right fit for you.


Compensation Details:
Starting at $12 per hour for Full-Time Sales Associates, with higher pay based on experience and availability.

Position Overview:
As a Sales Associate, you will embody the Core Values set by our management team. Your primary responsibility will be to ensure an exceptional experience for every customer. Floor associates engage with customers, assess their needs, and provide tailored solutions.

Key Responsibilities:

  • Assist in unloading deliveries and organizing merchandise as directed by management.

Department Maintenance:
Ensure your assigned area is clean, organized, and well-stocked.

  • Execute daily operational tasks and priorities set by store management with a sense of urgency and attention to detail.
  • Collaborate effectively with team members, participating in daily meetings and sharing improvement ideas.
  • Remove promotional materials and price tags as necessary following sales events.
  • Restock displays and monitor product placement.
  • Handle special orders for non-stock items, ensuring to consult a manager before declining customer requests.
  • Be vigilant against theft, adhering to company policies while providing excellent customer service to deter shoplifting.
  • Deliver outstanding service to every customer by being approachable, knowledgeable, and friendly.
  • Maintain visibility on the sales floor to assist customers promptly and avoid personal conversations during work hours.
  • Engage with customers throughout the store, offering assistance and information as needed.
  • Implement the S.A.L.E.S. process effectively.
  • Participate in store communication initiatives and contests.
  • Address customer complaints or concerns, involving management when necessary.
  • Utilize the Five Foot Rule to acknowledge and greet customers within close proximity.
  • Maintain a polite and attentive demeanor, making eye contact and smiling at customers.
  • Promote the Ace Rewards program and communicate the Ace Helpful Promise.
  • Stay informed about promotions and advertisements to inform customers of special offers.
  • Wear your communication devices to facilitate effective teamwork.
  • Assist customers with large or heavy items as required.
  • Offer shopping baskets to customers for convenience.
Assist in training and developing fellow associates.

Requirements:
Knowledge, Skills, and Abilities:
  • Ability to communicate effectively with customers and team members.
  • Proficient in delivering prompt, friendly, and attentive service.
  • Strong organizational skills with a keen eye for detail.
  • Willingness to learn various store areas and assist in training others.
  • Demonstrated ability to work collaboratively as part of a team.
  • Experience in different departments is highly desirable.
  • Consistent attendance and punctuality are essential.
  • Flexible availability, including evenings, weekends, and holidays.
Bilingual (Spanish) communication skills are preferred.
Physical Requirements:
  • Ability to stand for extended periods, walk, reach, and bend as necessary.
  • Capable of lifting and handling merchandise up to 40 pounds.
  • Job responsibilities may evolve based on business needs.

Additional Information:

The work environment characteristics described are typical for a retail setting. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. Associates may occasionally work near moving mechanical parts and outdoor conditions, with a moderate noise level.

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