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Retail Sales Representative

2 months ago

Coppell, Texas, United States Ace Hardware Full time


About Jabo's Ace Hardware:

Jabo's Ace Hardware is a community-focused, independently owned establishment that strives to exceed the expectations of a conventional hardware store.

Founded in 2005, we have expanded to a chain of five stores with a commitment to growth and excellence.

If you are interested in contributing to a leading business in a dynamic market, Jabo's Ace Hardware could be the right fit for you.


Compensation:
Starting at $12 per hour for Full-Time Sales Associates - Competitive pay based on experience and availability.

Position Overview:
As a Sales Associate, you will embody the Core Values set forth by our management team. Your primary responsibility will be to ensure an exceptional experience for every customer. Floor associates engage with customers, assess their needs, and provide tailored solutions.

Key Responsibilities:

  • Assist in unloading deliveries and organizing merchandise as directed by management.

Department Maintenance:
Ensure your assigned area is clean, organized, and well-stocked.

  • Execute daily operational tasks and priorities set by store management with a sense of urgency and attention to detail.
  • Collaborate effectively with team members, participating in daily meetings and sharing improvement ideas.
  • Remove promotional tags and price labels as necessary following sales events.
  • Restock merchandise displays and monitor end caps and side wings.
  • Handle special orders for non-stock items, ensuring to consult with a manager before declining requests.
  • Be vigilant against theft and follow company policies to deter shoplifting, providing excellent customer service to minimize incidents.
  • Deliver outstanding service to every customer by being approachable, knowledgeable, and friendly.
  • When not assisting customers, position yourself in a main aisle to observe and assist customers as they enter your department.
  • Serve customers across all departments, offering advice and information promptly.
  • Utilize the S.A.L.E.S. process effectively.
  • Engage in store communication and initiatives, such as the Communication Board and Daily Huddles.
  • Address simple customer complaints and escalate issues to management as needed.
  • Adhere to the Five Foot Rule by greeting all customers within five feet of you.
  • Maintain a polite and attentive demeanor, making eye contact and smiling at customers.
  • Promote the Ace Rewards program and communicate the Ace Helpful Promise(s).
  • Stay informed about promotions and advertisements to inform customers of special offers.
  • Wear your radio and headset to communicate effectively with team members and management.
  • Assist customers with large or heavy items as necessary.
  • Offer customers a shopping basket for convenience.
Assist in training and developing fellow associates.

Requirements:
Knowledge, Skills, and Abilities:
  • Effective communication skills with customers and team members.
  • Proficient in delivering prompt, friendly, and attentive customer service.
  • Strong organizational skills with a keen eye for detail.
  • Willingness to learn various store areas and assist in training others.
  • Demonstrated ability to work collaboratively as part of a team.
  • Experience in multiple departments is highly desirable.
  • Consistent attendance and punctuality are essential.
  • Flexible availability, including evenings, weekends, and holidays.
Bilingual (Spanish) communication skills are preferred.
Physical Requirements:
The minimum physical requirements for this role include:
  • Ability to stand for extended periods, walk, reach, and bend as necessary.
  • Capability to lift and handle merchandise up to 40 pounds.
  • Job responsibilities may evolve based on business needs.

Additional Information:

The work environment characteristics described here are typical for a retail associate performing essential job functions. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. While executing job duties, associates may work near moving mechanical parts and outside weather conditions. The noise level in the work environment is generally moderate.