Sales Support Representative

2 weeks ago

Coppell, Texas, United States The Container Store Full time
Position Overview
We are seeking dedicated individuals for our full-time roles focused on providing exceptional customer service through various communication channels including phone, chat, and email.

Work Schedule
Availability may vary based on business requirements, with potential shifts including daytime, evenings, and weekends, totaling up to 40 hours per week.

About Us
Founded in 1978, The Container Store has established itself as the premier specialty retailer for storage and organization solutions in the United States. We are solely dedicated to this category, offering innovative, customizable, and multifunctional products that help our customers optimize their time and space, enhancing their overall quality of life.

Our Core Values
We cultivate a workplace culture guided by our Foundation Principles, which shape our interactions with employees, vendors, customers, and the community, influencing every aspect of our operations.

Key Responsibilities
As a member of our sales team, your role will involve:
- Engaging in meaningful conversations with customers over the phone to enhance their experience.
- Designing personalized storage solutions.
- Providing product information, addressing shipping inquiries, and promoting our offerings as a brand ambassador.
- Effectively managing multiple priorities and exercising sound judgment in time management.

In chat and email interactions, you will:
- Foster engaging dialogues to deliver an outstanding customer experience.
- Create tailored storage designs.
- Handle multiple chat sessions simultaneously.
- Share product details, resolve shipping issues, and promote our brand.

Employee Benefits
We are committed to supporting our employees and their families with a comprehensive benefits package that ensures their well-being and security. Some of the benefits include:
- Competitive Compensation
- Medical, Dental, and Vision Insurance
- Employee Discounts: 50% off Elfa products, 40% off merchandise and gift cards, 25% off Avera products
- Paid Time Off and Holidays
- 401(k) Retirement Savings Plan
- Continuous training opportunities, including our Leadership Development and Manager Training Programs

Employee Support Fund
We provide financial assistance to employees facing unexpected emergencies.

Qualifications
What We Are Looking For:
- A passion for engaging with people and building connections.
- A service-oriented mindset with a strong desire to understand customer needs and provide appropriate solutions.
- A commitment to continuous learning, particularly in how technology and sales can enhance customer experiences.
- Pride in your work and a proactive approach to managing multiple tasks.
- Proficiency in internet and e-commerce platforms, along with strong computer skills.
- Flexibility to adapt to the dynamic nature of the retail industry.
- A genuine enthusiasm for delighting customers and contributing positively to The Container Store.

The Container Store is proud to maintain a smoke-free, drug-free workplace and is an Equal Opportunity Employer, adhering to the Americans with Disabilities Act.

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