Program Manager, Loyalty and Rewards
3 weeks ago
Xsolla is a global leader in video game commerce, dedicated to simplifying the complexities of global distribution, marketing, and monetization in the gaming industry. Our mission is to empower the gaming industry with our powerful suite of tools and services, supporting major gaming titles and partners worldwide.
Job Title: Program Manager, Loyalty and RewardsWe are seeking a seasoned Program Manager to lead our loyalty and rewards program, driving customer retention and brand loyalty. As a key member of our team, you will develop and implement a strategic vision for the program, aligning with our business objectives and enhancing the overall customer experience.
Responsibilities:- Develop a multi-faceted loyalty program that includes rewards, promotions, and exclusive perks to drive customer retention and brand loyalty
- Establish and maintain strategic partnerships with loyalty program market leaders to unlock new regions for distribution
- Manage budgets and financial expectations of the loyalty program
- Collaborate with marketing, product, account, integration, and business development teams to drive the evolution of Xsolla's loyalty program
- Work closely with data analytics teams to gather insights and refine the program based on customer behavior and preferences
- Bachelor's degree in marketing, business, or a related field; Master's degree preferred
- 10+ years of experience in loyalty programs
- 5+ years of experience in partnership management
- 5+ years experience as a people manager of a significant team size (~30+)
- Competitive salary and benefits package
- Opportunity to work with a global leader in the gaming industry
- Collaborative and dynamic work environment
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